Lead IT Support Tech
PROLIM Corporation - Detroit, MI

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Lead
IT Support Tech

Skill
/ Certificate

Skill
Type

Experience
(months)

Min

Candidate

Has

Network
Telecom Software

Required

12

Win
7

Required

12

SharePoint

Required

12

Dell
Desktops

Required

24

WINDOWS
NT SERVER

Required

12

MS
OFFICE CONFIGURATION

Required

12

Employee will provide technical support to employees by
resolving technical problems. Employee will gather information, analyzes
designs, makes recommendations, and participates in solution implementations.
Works under general supervision and must be self-directed.

·
Analyst may serve as a team lead and coordinate/delegate
work to Technicians. Facilitate meetings and group discussions.

·
Analyst will be responsible for Root-Cause Analysis and is
expected to provide technical training for problem resolutions.

·
Analyst will assist the Technicians to solve complex
problems.

·
Analyst may need to perform hardware/software purchases.

·
This position will require travel within the state to
provide backup to other team members and project work.

·
Active Directory management within the Domain NTFS
permissions and share management Second level support of Microsoft 2003/2008
Servers Symantec Backup Exec policy management

·
Strong communication skills

·
Symantec Altiris imaging, job creation, and reporting
Trouble shooting Group Policies and start up scripts

·
Strong CI Initiative experience running small to medium
projects

·
General knowledge of overall networking concepts

·
Ability to multitask

·
Experience with trouble shooting and resolving problem with
Desktop, Laptops and Thin devices

·
Presentation Skills Proficiency: Medium

·
Verbal Communication Skills Proficiency: High

·
Written Communication Skills Proficiency: High

·
Leadership Proficiency: Medium

·
Analysis Proficiency: High

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