FT Fraud/Loss Prevention Specialist
Live Nation Entertainment - Charleston, WV

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Job Description:Title: FT Fraud/Loss Prevention Specialist Location:
Charleston, WV
Who are we? Live Nation Entertainment is the world’s
leading live entertainment and eCommerce company,
comprised of four market leaders: Ticketmaster.com, Live
Nation Concerts, Front Line Management Group and Live
Nation Network. Ticketmaster.com is the global event
ticketing leader and one of the world’s top five
eCommerce sites, with over 26 million monthly unique
visitors. Live Nation Concerts produces over 20,000
shows annually for more than 2,000 artists globally.
Front Line is the world’s top artist management company,
representing over 250 artists. These businesses power
Live Nation Network, the leading provider of
entertainment marketing solutions, enabling over 800
advertisers to tap into the 200 million consumers Live
Nation delivers annually through its live event and
digital platforms. For additional information, visit
www.livenation.com/investors.
Who are you? Passionate and motivated. Driven, with an
entrepreneurial spirit. Resourceful, innovative, forward
thinking and committed. At Live Nation Entertainment,
our people embrace these qualities, so if this sounds
like you then please read on!

The Roles:
The Fraud/ Loss Prevention Specialist is a challenging
and rewarding position that performs all required duties
involved in fraud detection and loss prevention
including, but not limited to, the investigation of
customer transactions, investigation of fraud claims
initiated by customers and/or financial institutions,
address verification, use of internal and 3rd party
tools, and the review and analysis of
information/reports to identify and address all
potential credit card fraud, friendly fraud, and other
issues that may impact the business in a negative way.
Primary Responsibilities: ·
Complete order screening accurately and in a timely
manner. · Identifying valid or fraudulent transactions.·
Contacting customers via telephone to verify purchases.
Position does require regular inbound and outbound
customer interaction via phone. · Identify and
communicate potential process improvements in the fraud
processes as needed. · Identify fraud patterns and
communicate across team and to management.· Monitoring
voicemail, e-mail, messages, and related information for
support inquiries. · Maintain effective working
relationships across internal and external departments
as necessary.
Education- High school or equivalent. Bachelor’s degree
a plus.

Qualifications:
At least two or more years of full-time work experience,
Prior experience in a phone related customer service or
call center role a plus. Experience in ecommerce, online
payments, credit card processing, fraud screening, law
enforcement, or online investigations a plus.Other
experience may be considered.
  • Must have strong written and verbal communication
skills, typing ability, and professional telephone
manner.
  • Must be detailed oriented with strong analytical and
organizational skills. · Skilled in the use of MS
Office.
  • Extremely proactive and naturally inquisitive.
  • Ability to understand multiple systems and processes.
  • Ability to work effectively in a fast-paced, rapidly
changing environment, while managing stress and meeting
deadlines.
  • Ability to work independently with little
supervision.· Must be reliable, punctual, and have
outstanding attendance.

Benefits:
This is a full-time position which offers a
comprehensive benefits package for employees and
eligible dependents. This package includes
medical,dental, vision, life insurance, and prescription
discount plans. A Flexible Spending account and a tax
deferred 401 (k) plan are also available.
If the above description sounds like you and fits your
background, apply online at
http://www.livenation.com/careers/index.html to join the
Live Nation Entertainment team today! Applicants for
employment in the U.S. must possess work authorization
which does not require sponsorship by the employer for a
visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal
employment opportunity for all applicants regardless of
race, color, religion, sex, gender identity, pregnancy,
national origin, ancestry, citizenship, age, marital
status, physical disability, mental disability, medical
condition, sexual orientation, genetic information, or
any other characteristic protected by state or federal
law.
HIRING PRACTICES
The preceding job description has been designed to
indicate the general nature and level of work performed
by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities, and
qualifications required of employees assigned to this
job. Live Nation Entertainment recruitment policies are
designed to place the most highly qualified persons
available in a timely and efficient manner. Live Nation
Entertainment may pursue all avenues available,
including promotion from within, employee referrals,
outside advertising, employment agencies, Internet
recruiting, job fairs, college recruiting and search
firms.
Req. Code : 3532
Division/Department : Contact Centers

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