This is the entry level for operators in the Data Center. Incumbents operate or are developing skills to operate a variety of printers, inserters, finishing or mail processing machines in the Output Processing Center, or service tape equipment operator needs in Tape Operations.
PRIMARY DUTIES AND RESPONSIBILITIES:
Operate under the lead of a more senior staff member computer peripheral equipment such as printers, finishing, material handling or mail processing machines.
Execute basic peripheral machine jam and operator level service actions.
Prepare production control reports under the direction of more senior operators or supervisors. Perform a variety of clerical tasks related to inventory or outgoing product control using automated or manual means.
Interact with computer terminals or personal computers to queue work, post information, and respond to console messages.
Do manual document assembly, postage application, or packaging as needed
A general working knowledge of computer peripheral hardware or the ability to learn this knowledge is required as entry into this position. A solid grasp of basic math skills is essential to maintain product controls.
Business Knowledge & Partnership
The individual requires limited knowledge of the product content, and is expected to develop an understanding of the organization of the home and field organizations through this position.
Problem Solving & Decision Making
Problem solving skill are required within the scope of typical peripheral equipment jams and exception handling, as well as the ability to determine errors in production at points either before or after the peripheral process the operator is supporting. The individual must be able to identify peripheral equipment problems and escalate as appropriate to a lead operator or supervisor. The individual must also be able to identify production situations that are not correct, such as documents out of sequence, inappropriate fliers, quality issues in printing or stock, and, in tape operations, unexpected delays in tape processing.
Individual must constantly work in a team environment with peers performing similar activities involving output finishing or tape operation.
The individual must be capable of clear oral communication with unit lead operators, managers and occasionally home office programmers via telephone.
Planning and Project Management
This position requires little planning competency. Incumbent must be competent in planning his individual job layout, materials, and the like to accomplish production.
AMERICANS WITH DISABILITIES ACT:
Position requires significant standing, bending, reaching and lifting of objects up to 45 lbs.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Travelers Co - 17 months ago