Medical Support Assistant(OA)-Health Benefits Advisor
Department of Veterans Affairs - Wilmington, NC

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Vacancy Identification Number (VIN):
828644

To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed

in that specific grade

. The salary is based on the grade and step approved for the selected candidate.

Special Employment Consideration:
VA encourages persons with disabilities to apply.

KEY REQUIREMENTS

U. S. Citizenship

Must pass pre-employment examination

English Language Proficiency required

Designated and-or Random Drug Testing required

Background and-or Security Investigation required

DUTIES:
As a Medical Support Assistant in the Health Benefits Unit, the incumbent has the primary responsibility for interviewing patients applying for medical benefits.

Applications may be received in person, by telephone, by mail, on-line or referral from another VA.

The incumbent is responsible for entering demographic, insurance, and income information into the VistA system.

This information serves as a base for determining entitlement to medical care as well as bill preparation and collections on all billable episodes of inpatient and outpatient care.

Accurately generates patient data cards for veterans applying for care using the Veterans Identification Card (VIC) system.

The incumbent also performs duties in the Beneficiary Travel Program for the health care center including, but not limited to, arrange all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus and/or independent transports; make special arrangements per physician documentation according to traveler’s medical condition and/or preference with a high priority emphasis on SCI (spinal cord injury), TBI (traumatic brain injury), etc.; communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Relocation Expenses:
Relocation expenses ARE NOT a

uthorized for this position.

QUALIFICATIONS REQUIRED:
BASIC REQUIREMENTS:
U.S. citizenship.

Education.

Have four (4) years of education above high school.

English Language Proficiency.

MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

GRADE DET

ERMINATIONS:
Specialized Experience for GS-6 Level.

One year of specialized experience at the GS-5 level including, but not limited to, scheduling, canceling, re-scheduling patient’s appointments and/or consults; preparing for clinic visits; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; performing basic eligibility, co-pays and preauthorization requirements for specific coverage.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

References :
VA Handbook 5005 at

http://www.va.gov/ohrm/joblistings/VAQualStds.doc

(also available in the local Human Resources Office).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:

http://www.ed.gov/admins/finaid/accred/index.html

All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit

http://www.fedshirevets.gov/job/veterans.aspx

.

HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

BENEFITS:
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at

http://www.va.gov/JOBS/Job_Benefits/benefits.asp

.

This job opportunity announcement may be used to fill additional vacancies.

OTHER INFORMATION:
This position is in the Excepted Service and does not confer competitive status.

Receiving Service Credit for Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

About this company
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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...