Position Description: An Inside Salesperson ensures client satisfaction and works with outside sales to grow existing customer base; responsible for delivering responsive and committed support to customers. Job entails selling products to established clients and customer maintenance. Developing a mutually beneficial relationship that’s based on trust and understanding by assessing current and future needs and responding to customers in a prompt and accurate manner. They effectively manage their resources, and work within the policies and procedures of the company.
Essential Duties and Responsibilities:
Responsible for answering inbound sales calls from customers and internal staff members in a timely and professional manner
Process customers’ requests accurately while paying attention to details
Answers customer’s questions concerning prices and uses of merchandise. Takes phone and fax orders and verifies for input into system. Ensures proper, correct pricing.
Communicates with supervisor and outside sales representatives on customer orders, requirements, problems and concerns, and changes.
Follows up promptly on all customer requests for information, quotes, availability, tracking and delivery dates. Proactively communicates with customers about any expected delays or issues with the order.
Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
Problem solving- Uses rigorous logic and methods to solve difficult problems with effective solutions.
Motivating Others- Creates a climate which people want to do their best; can motivate team members, pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility, is someone people like working with.
Timely Decision Making- Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
Customer Focus- Dedicated to meeting the expectations and requirements of customers, acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2-3 years of customer service experience
Manufacturing experience preferred or large product list
Ability to work as a team, multi-task, be detailed oriented, and handle a large volume of calls
Excellent computer skills including data entry, Word, and Excel
Excellent written and verbal communication, including appropriate email and phone etiquette
Minimum Education Requirements:
College Degree required, minimum two years’ experience in a customer service environment; experience in pipe fitting industry a plus.