Concession Associate (PT)
The Mob Museum - Las Vegas, NV

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The Concession Associate is responsible for coordinating food " beverage sales and inventory control. S/he will be responsible for cash/credit handling and inputting sales into The Mob Museum ’s POS system. The individual in this role is expected to create superior guest experiences by warmly communicating to guests and politely answering questions about the Museum ’s content and history. Reporting to the Guest Relations Manager, the Concession Associate is a key member of the Mob Museum team, playing a pivotal role in the Museum ’s mission of advancing the public understanding of organized crime ’s history and impact on American society.

Major Tasks and Responsibilities: Coordinate all food and beverage activities including cash/credit handling, inventory management, and data input into the POS system. Maintain safe working conditions and sanitary work area. Must be able to obtain a Health and TAM card. Able to withstand prolonged standing, stretching, bending and kneeling without restriction.

Answer questions related to the Museum ’s content, history, and facilities. Advocate superior guest service though proper compliant handling and service recovery efforts. Provide operational assistance for special events, special programs, educational outreach, and promotional efforts. Stay abreast of in-house exhibitions and related community events to keep staff and guests well-informed and keep the Museum on the leading-edge of our industry.

Participate in fostering an organizational culture that values innovation, promotes inclusion, and inspires excellence in the work environment. Other duties as assigned. Experience / Qualifications / Requirements: Must be 21 years of age or older. Prior food/alcohol service or cashiering experience in a museum, cultural, or entertainment attraction is desired.

Familiarity with proper cash handling practices. Prior experience with POS systems is preferred. Outgoing and personable demeanor. Able to take ownership of problematic situations using proper judgment to find possible solutions or alternatives while maintaining positive guest relationships.

Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience. Enthusiasm for working in a developing organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities. Able to work a varied scheduled, including: evenings, weekdays and/ or weekends. Pay Rate: $9.00/ hour