Our Vision is: Safe, healthy individuals, families and communities Our Mission is: The Department of Social and Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships. Our Values are: Excellence in Service Respect Collaboration and Partnership Diversity
Accountability The Department of Social and Health Services (DSHS), Economic Administration (ESA), Division of Child Support (DCS) is recruiting for one (1) Support Enforcement Technician position within the DCS office located in Tacoma.
For DCS, directly supports Claims Officers (CLO’s), Support Enforcement Officers (SEO’s), and the public in providing child support services. Uses various computer programs, technology, telephone, and in person contact to gather program information and make independent judgments to set up cases, prepare legal documents for hearings, locate clients, and coordinate services with outside vendors. Duties include but are not limited to: · Accesses confidential information only for purposes directly associated with the scope of their employment and administration of the program. · Process referrals received for non-assistance, interstate, TANF, Medicaid, and foster care. · Reviews administrative and Superior Court orders and determines appropriate data to be entered into SEMS. · Forwards cases to Support Enforcement Officers for collection/enforcement activities. · Enters and accurately maintains case data on the electronic Support Enforcement Management System (SEMS). · Reviews and analyzes unidentified payments and applies payments to the case, or refers the payment to support enforcement officers for manual distribution. · Ensures SEMS records reflect accurately the documents received. · Assists support enforcement staff in compiling, screening, researching, and verifying information required in the processing of particular support enforcement requests, claims, legal documents, complaints, medical enforcement, modifications or other enforcement requests. · Searches for parents utilizing field research and interviews, credit bureau investigations, the issuance of subpoenas and informal inquiries to other agencies, employers and persons by corresponding with other jurisdictions and Federal Parent Locator services and by controlling and initiating electronic locate systems within and across state lines. · Contact parents to obtain Paternity Affidavits on a Paternity Only caseload. · Categorizes and images case file documents for electronic retention. Learn and utilize computer systems, internet and imaging applications effectively. · Communicate timely, consistently and professionally throughout the day with many different and diverse clients or customers, co-workers, and the general public. · Communicate complex issues and processes in a manner understandable by a diverse public. · Effectively communicate in emotionally charged, difficult, hostile, angry or confrontational contacts professionally providing information and options appropriate to the situation and/or redirecting the conversation to resolution. · Answer and direct phone calls from the general public as appropriate. · Comprehend statutes, court decisions, departmental regulations and programs relating to child support. Interprets and explains in comprehensible terms, a complex system of child support laws, regulations and policies to service recipients and the public via in person or on the telephone. · Work professionally with key stakeholders, contracted services, tribes, community partners and other staff. · Attend mandatory training. · Maintain communication with supervisor and/or management about work process status, requests, and training needs. · As directed, demonstrate processes and assist coworkers.
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: A minimum of 2 years post secondary education and/or AA degree OR At least two years experience in one, or a combination of the following: collection of debts; determining financial eligibility for programs or services; professional experience in law enforcement, investigation, adjustment of claims or finance, providing assistance to client/customers regarding inquiries, complaints or problems OR Two years experience in a child support office.
Additional qualifying experience will be substituted year for year for education.
NOTE: This position is covered by a union security provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment. NOTE: State employees may be required to provide their own transportation when motor pool vehicles are unavailable. Employees will not be reimbursed for out-of-pocket costs for damages and deductibles related to their privately owned vehicles. HOW TO APPLY:
To be considered you must apply online at www.careers.wa.gov . Use reference number 01107 when searching for the job announcement. The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants. If you are selected for an interview, please bring:
** proof of your highest level of education completed. ** 3 professional references. The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at 360.725-5804. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. Should you have questions about completing the online application, please contact the recruiter at 360.725-5804 Or for a faster response, please email: firstname.lastname@example.org If you have questions regarding this position (VT74), please call Donald Sandstrom 253-476-7573,
State of Washington - 2 years ago
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