GCA Services Group is a leading provider of comprehensive janitorial, maintenance and facility services to the specialized industry and education markets. GCA has selected sectors of the market where quality cleaning, maintenance and appearance are paramount to the basic function of enterprise. With expertise in clean rooms, automotive, pharmaceutical, nuclear power, high-tech, higher education and K-12 school districts, GCA boasts one of the strongest, most experienced management teams in the industry. GCA currently has over 30,000 employees servicing more than 500 million square feet daily with operations in 46 states and Puerto Rico.
The incumbent's primary job responsibility is to assist in the management of a large and very important single account under the direction and guidance of the Account Manager. Specific responsibilities include work-scheduling of all account personnel, establishing and enforcing work standards in conjunction with the Account Manager, monitoring overall inventory/equipment usage, troubleshooting/problem solving, orientation/training of Account Staff, customer relations, and special project work as requested. The purpose of this role is to prepare the incumbent to assume the operational duties of an account through hands-on training and managerial experience under the direction of an experienced Account Manager.
Duties and Responsibilities -- Essential Functions
Schedule days off, holidays, and vacations, ensuring that the account's needs are met in accordance with hours and position control.
Assign personnel to established work areas or project duties.
Conducts quality assurance checks and manages materials inventory as well as general use of equipment.
Ensure that staff receives proper orientation, initial training, and ongoing education.
Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential.
Discipline associates when necessary according to progressive disciplinary guidelines.
Participate in staff selection process. Interview candidates as needed.
Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to Account Manager.
Prepare disciplinary action notices and conduct follow-up as required.
Conduct disciplinary meetings with associates with guidance from Account Manager.
Maintain an environment that is in sanitary, attractive, and orderly condition.
Demonstrate and promote GCA culture, values, and management philosophy.
Demonstrate quality leadership in meeting performance plans.
Required Experience - MINIMUM QUALIFICATIONS FOR CONSIDERATION:
High School diploma required. College degree or equivalent work experience preferred.
Ideal candidate will have one to three years of supervisory experience in a service-related field with high customer/client contact
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1. Strong service/quality attitude.
2. Ability to plan, organize, prioritize, and achieve effective time management.
3. Ability to work under pressure and meet established goals and objectives.
4. Strong public speaking skills.
5. Sense of urgency & ability to meet deadlines; self-directed.
6. Bilingual (Spanish) Helpful
7. Preferred experience in Janitorial or Housekeeping
PHYSICAL FUNCTIONS REQUIRED:
Ability to walk or stand for prolonged periods. Requires bending, stooping, reaching up, and lifting up to 50 pounds. Possible exposure to chemicals requiring special clothing or safety equipment.
Keyword: Account Supervisor - Night Shift Janitorial
From: GCA Services Group, Inc.