Reports To: Manager, Customer Service - Denver
Enhance the quality of service to our customers requiring assistance. Accommodate customer’s requests for electric cart or wheelchair, transfer and escort unaccompanied minors and special needs customers.
Duties and Responsibilities include, but are not limited to:
Must wear designated Frontier uniform while on duty.
Board and deplane challenged customers in wheelchairs and aisle chairs.
Transfer or escort unaccompanied minors and challenged customers: security, concourse, bag claim, restroom, ticket counter
Maintain equipment in a clean, functional manner
Replenish headset supply
Assist Customer Service Agents as needed
Audit boarding cards
Tag bags and assist with gate checks
Help with lost and found
Assist Ticket Counter Agents move heavy bags and equipment to outside oversized belt.
Transfer bags with firearms and pets to / from CTX
Assist Customer Service Agents as needed.
Assist customers at baggage claim carousel and escort to curbside as needed
Assist with other above-wing duties as assigned.
No subordinate responsibilities
Required Education and Experience:
High School Diploma or GED is required
Candidate must have and maintain a valid Driver’s License and a clean driving record that will pass the criteria set by our insurance carrier for on the job coverage.
Prior Customer Service experience preferred
Excellent communication and interpersonal skills
Ability to show empathy, be patient, maintain confidentiality, show compassion, work with a sense of urgency
Ability to work with little or no supervision
Ability to work in a team environment in a professional, courteous manner
Required to qualify for and maintain a current US Customs seal and SIDA Badge
Ability to work nights, weekends, and holidays
Required to attend training classes on any shift with advance notice
Required to maintain average minimum work schedule of 13 hours per week or 676 hours annually
Ability to access and read company e-mail and bulletins
Good communication and customer service skills
Must be in good physical health
Required to stand or walk continuously for duration of shift
Equipment use includes: electric cart, baggage cart, wheelchair, aisle chair, baggage carousel, oversize luggage belt, hand-held radio.
Work frequently in a temperature-controlled indoor environment and occasionally in an outside environment subject to weather and extreme temperatures.
Position requires strenuous physical work involving people or objects up to 100 pounds frequently, 150 pounds occasionally, and 400 pounds seldomly.
Frontier Airlines - 18 months ago
Faster than covered wagons, Frontier Airlines' planes part the clouds and fly the skies above the Rockies and beyond. The company...