Registered Nurse: Quality Management Program Director
Department of Veterans Affairs - Providence, RI

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This position is open until filled.

Honor America's Veterans by providing exceptional care that improves their health and well-being.

Vacancy Identification Number (VIN): 780018 (Please include on all documents)

Be a member of our team providing compassionate health care to Veterans. We are an employer of choice and a center of excellence in patient care, education, and research. We value trust, respect, commitment, compassion, and excellence; we value you. Go to

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Our Medical Center is located in Providence, RI with outpatient clinics located in Middletown, RI, Hyannis and New Bedford, MA. We provide high quality comprehensive outpatient and inpatient care to Veterans residing in Rhode Island and southeastern Massachusetts. Rhode Island, also known as the Ocean State, offers a range of lifestyles to those seeking the advantages of an exciting city or relaxing country setting.

This Registered Nurse: Quality Management Program Director is located in Quality Management (QM) Service and is not a bargaining unit position and reports to the Medical Center Director and supervises staff.

Salary is commensurate with education and experience and is determined by a professional standards board.

This is a permanent, full-time position. The work schedule is Monday through Friday 8:00 a.m. to 4:30 p.m.

VA encourages persons with disabilities to apply.


You must be a US citizen

Subject to a background/suitability investigation

Must pass a pre-employment physical examination

Designated and random drug testing may be required

Must be proficient in spoken and written English

Full unrestricted Licensure required

Reports to the Medical Center Director and has first line supervisory authority for Quality Management Staff.

Is responsible and accountable for the medical center's quality and performance improvement program.

Provides executive leadership and assumes continuing and substantial responsibility for the coordination and evaluation of integrated programs that cross service and/or discipline lines and influence organizational mission, vision, values and strategic priorities.

Participates in executive decision-making, policy determination and implementation strategies.

Collaborates with and advises other executives to facilitate their ability to ensure that policies and practices promote optimal, patient care outcomes and efficiency and provides leadership in the quality and effectiveness of various clinical programs.

Takes responsibility for day to day administration of performance improvement, risk management and utilization programs and works collaboratively to integrate the patient safety and system redesign efforts.

Serves as the Quality Management Officer with the responsibility of directing the performance improvement program and establishing clinical standards throughout the Medical Center.

Provides leadership and guidance to support and ensure the organization satisfies accrediting agencies standards and requirements, such as but not limited to: Office of the Inspector General, the Joint Commission, etc.

(from VHA Qualification Standards)

Basic Requirements:
Graduate of a state approved, National League for Nursing Accrediting Commission (NLNAC)/Commission on Collegiate Nursing Education (CCNE) accredited school of nursing.

Active, current, full and unrestricted Registered Nurse License.

Preferred Requirements:
Master's of Science degree in Nursing or Master's in a field a related to nursing with a BSN or Doctoral degree in Nursing or related field from a regionally accredited university of college.

A minimum of six years of successful nursing practice, three years of which includes progressive leadership positions in nursing and patient care services in settings with a board program mission, scope and complexity.

Five year of successful nursing practice inclusive of experience in quality specialist positions in a nursing service or medical center program (such as utilization, quality, patient safety, risk management, etc.).

Certification from a Veterans Health Administration recognized certificate program such as but not limited to the National Association of Healthcare Quality as a Certified Professional in Healthcare Quality (CPHQ) or American Nursing Credentialing Center.

Working knowledge of system redesign principles for application and integration across healthcare organization.

Professional and community leadership skills as a Registered Nurse.

Demonstrated competence in using the "Microsoft" Office suite, inclusive of Word, Excel, PowerPoint, Access; and ability to mine, analyze and report data and trends.

Demonstrated effectiveness in collaboration, communication, and working with staff, leaders, and colleagues.

Physical Standards:
Must meet the requirements of the pre-employment physical examination.

In describing your experience, please be clear and specific. We may not make assumptions regarding your experience.

Applicants Please Note: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:

. All education claimed by applicants will be verified by the appointing agency accordingly.

***If you are using foreign education to meet qualification requirements, you must send in a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.***

Reference: VA Qualification Standards (Handbook 5005) is available in the local Human Resources Office.

Additional Requirements/Information:
Subject to satisfactory completion of our credentialing process.

Selectee will be presented to a peer review board to determine final grade and salary.

Subject to a two year probationary period.

Position does not confer competitive status.

Males born after 12-31-59 must be registered or exempt from Selective Service (see


Veterans Preference:
When applying for Federal jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.) Additionally, Veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.

Veterans with service-connected disability of less than 10%, nonservice-connected disability, and Purple Heart recipients, as well as those claiming derived preference for a spouse, widow, widower, or natural mother, should refer to and submit a completed SF-15, "Application for 10-Point Veteran Preference," and required documentation with your application material.

Your application, resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

An incomplete application will receive a rating IFM (ineligible due to missing forms). Requests for reconsideration will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible to incompatible software or fax transmissions.

Working for the Department of Veterans Affairs offers a comprehensive benefit package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at


Travel and relocation expenses are not authorized.

Relocation incentive maybe authorized for a highly qualified candidate.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...