Network Operations Analyst
Humana - Louisville, KY

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As a Technology operations analyst you will: provide level one technical support to end-users of PC, server and mainframe applications and hardware, supplying direction to all Humana associates seeking technological assistance.
  • Partner with peers to identify areas of improvement within the IT department and the company-at-large, providing solutions in the form of new standards and procedures
  • Answer calls from internal users, providing effective first-level support and documenting your work in Humana’s tracking system
  • Triage reported problems to determine the most efficient manner of resolution
  • Simulate or recreate operating difficulties, recommending system modifications and communicating with other IT departments to correct core issues
Key Competencies
  • Builds Trust: You honor your word by doing what you say you are going to do.
  • Drives for excellence: You are a continuous learner who encourages others to learn. By constantly upgrading your own work, you achieve results and outperform the competition.
  • Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
  • Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

Role Essentials
  • 2 years of corporate IT experience, with Windows XP Pro and general networking skills
  • Working knowledge of all Microsoft Office applications, including Word, Excel and Access
Role Desirables
  • Associate’s or Bachelor’s Degree in Computer Science, Information Technology or a related field
  • Experience with Customer Care Portal 2 and MetaVance
  • Fluency in Spanish is a plus

Schedule : Full-time

Primary Location : US-KY-Louisville

Role : Technology

Work Environment Type : Office

Travel : No

About this company
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Humana Inc. (Humana) is a full-service benefits solutions company, offering an array of health and supplemental benefit plans for employer...