Average Weekly Hours:
40 hours per week
The Engineer-Help Desk is responsible for accurately documenting support requests and status updates in our work order tracking system, and for providing timely and courteous customer support. The Engineer-Help Desk provides first line troubleshooting of PC, printer, phone, fax, and other peripheral information systems, as well as troubleshooting healthcare specific and Microsoft Office application issues. Assists users with account management, password resets. Builds and deploys workstations to include installation of operating systems, applications. Employees in this position will be required to travel to remote facilities to provide desktop support or use remote support tools to resolve end user issues. The ideal candidate will have prior experience with one or more of the following applications or protocols: Numera Track-It, Meditech 6.x, Medent, Microsoft SharePoint, Active Directory, Microsoft Exchange, Avya PBX, VOIP phones, Forward Advantage, DICOM and / or HL7.
Hiring Range Description:
Associate’s Degree in Computer Science, Management Information Systems, or other Information Technology related degree program
Minimum of 2 years experience in Information Technology environment is required with healthcare experience strongly desired.
Special Skills / Other:
CompTIA, CCNA, VMWare, Citrix certifications are all favorable.
Driver’s license; Travel to other sites and hospital clinics will be required.
Professional License Required:
On Call Required:
On Call How Often:
On Call required as needed
Weekends required as needed
Job Status is Currently:
Internal NMC Job:
Non-Clinical Professional Careers
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