Position is responsible for the operation of the Library Circulation and Information Desks, and the processing of OhioLINK materials. Position will: offer courteous and professional service to all library patrons; understand library policy and practice; aid in the circulation of library materials; have a working knowledge of library resources; help patrons locate needed information; instruct patrons in the use of library resources; properly refer patrons as necessary, both within the library, and to services offered elsewhere on campus.
This position has a high level of responsibility in that it insures that the library is opened as scheduled and that job duties are carried out with little direct supervision. Due to the dynamic nature of the library environment assignments vary depending on operational needs.
3 courses in library practices or procedures or 3 months library experience.
100 hours in training in the use of computers or 1 month equivalent experience.
3 courses in supervision or 3 months experience.
Communication and other skills:
Strong customer service orientation.
Effective written and oral communication skills.
Ability to work well with diverse populations.
Strong interpersonal skills
Ability to solve problems and make decisions.
Ability to offer excellent customer service in stressful situations.
Applied knowledge of the Microsoft Office.
Ability to organize manual and electronic records.
Ability to work under pressure.
Ability to perform detail-oriented work efficiently and accurately.
Ability to calculate fractions, decimals and percentages.
Ability to read and write common vocabulary.
Ability to work collaboratively with colleagues, faculty, staff, and students.
Experience with library circulation and course reserves.
Experience using Innovative Interfaces online library system.
University of Toledo - 17 months ago