Front Desk Manager is responsible for: supervision of the daily operations of the Front Desk Staff to maximize revenues and profits while attaining optimal guest satisfaction; responding to guest's special requests, needs, problems, issues and concerns; accommodating groups to ensure optimal levels of guest satisfaction and repeat business; monitoring and controlling daily revenues and expenses; ensuring procedures are followed and proper controls are in place to minimize losses and expenses and maximize hotel profits; supervision of the Front Desk Clerks; interviewing, scheduling, training, developing, empowering, coaching and counseling; incorporating recommendations in performance reviews; resolving problems; and providing open communication and advising on discipline related issues, as appropriate. Requirements include: four year college degree, or equivalent education/experience; minimum of three months of employment in a related position; the ability to communicate in English; a second language is desirable.
Interstate is an EEO/AA/M/F/D/V employer.
Excellent customer service skills, vast computer knowledge, strong communication skills, well organized and extremely detailed oriented. Must be able to work evenings including weekends and holidays.
Welcome to Crowne Plaza Universal - the first-class Orlando Florida hotel in the midst of the country's most popular vacation destination. Located less than a mile from Universal Studios, with convenient access to all major area attractions, the Crowne Plaza Universal is the ideal choice of Orlando hotels for children, adults, and corporate guests. Our Orlando hotel accommodations set the value standard for Universal Studios area hotels, starting with a highly desirable location. Our 400-room hotel features the accommodations and service of an upscale hotel in the heart of Orlando. You will experience Park Avenue elegance and South Beach charm in every aspect of your stay--from our beautiful guest rooms to our on-site restaurants, lounge, heated outdoor pool and fitness center. Unbeatable location and affordable luxury. It is why Crowne Plaza Universal is "The Place To Meet."
Division : Rooms - Front Office/Guest Services
Facility : Crowne Plaza at Universal Orlando, FL
Category : Hospitality
Interstate Hotels & Resorts - 21 months ago