When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, like Factiva, The Wall Street Journal, Barron's and SmartMoney. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in a dozen languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.
The role of the Regional Sales Coordinator (RSC) is to work closely with the regional sales team to ensure that clients experience a first class relationship with Dow Jones and support the smooth operations of regional sales.
The Regional Sales Coordinator will work closely with all Account Managers, Account Development Executives, and Specialists in support of sales activities, contracting, setup of client accounts and ongoing account changes.
Working directly with clients to resolve ongoing account issues such as change requests and invoicing questions
Working with sales management to help co-ordinate team initiatives (such as campaigns or events)
Working with the local team to assist with account usage, billing or other data analysis
Where appropriate, the RSC's customer interaction will be via telephone and email.
Analysis & Reporting
Compile regular or ad-hoc reports on account usage, billing, and vendor business
Prepare user or usage reporting in partnership with local account teams
Partner with the local account teams and Billing/Collections to resolve billing issues
Assist in making manual adjustments and processing requests for manual invoicing
Calculate and process credit and debit adjustments with Accounts Receivable team
Update the Dow Jones EMG Portal, Private Market's Sales Guide
Prepare Sales Order Forms according to specific billing requirements for new accounts, additional services, closed accounts, address and contact changes
Collect confirmation documents to verify customer orders, cancellations or changes
Scan Order Forms, contracts and all related information, plus update information in global CRM system that electronically files contracts.
Customer and Vendor Liaison
Initiate product trials for new/additional users from Dow Jones, and third party vendors
Act as liaison for new and existing customers through follow-up to ensure correct service levels and rates are applied
Copy and distribute fully executed terms of agreement to customer
Communicate with Vendors to resolve user count and service discrepancies
Dow Jones, Making Careers Newsworthy
At Dow Jones our Managers work to meet our equal opportunity and affirmative action objectives and our Employees help to foster a professional, welcoming and encouraging environment.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across...