Director, Application and Online Services
American Nurses Credentialing Center - Silver Spring, MD

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A passion for the customer and the customer experience. This position, reporting to the CIO, is responsible for the creation, enhancement and support of the Association’s services that give our customers a superior experience and enhances the Brand’s image. These services include the flagship web site and all Association websites, social networking, collaboration, wikipedia, intranet, extranet, enterprise applications as well as capabilities including single sign on, e-commerce, portals, microsite and more. The Director leads a team of internal professionals and external service providers creating and developing technologies and content to meet the needs of the Association.

Keywords: Web 2.0, Collaboration, Portal, Social Network, Direct, Transform, Change

Directs the development, creation, implementation and operations of web services that enhance the Association member’s experience and create a superior experience

Directs the development and support of the enterprise applications including Microsoft Dynamics, SharePoint portal and more

Collaborates with stakeholders to vision opportunities for the Association to better utilize Web 2.0 and similar technologies to improve Association capabilities

Technology Evangelist for leveraging the Internet to provide transformative capabilities to the Association and its constituents and customers

Responsible for building a cohesive technology web services back end infrastructure capabilities to support current and future business needs

Drives a solution set (common approach) of capabilities across entities and departments to leverage investments and opportunities

Leads, organized and coaches team of technical professionals in developing, delivering, and supporting the Associations ever-growing portfolio of web services capabilities.

  • Bachelors or better degree in business, marketing, creative design or technology areas desirable but may substitute work experience for degree
Relevant Work Experience:
  • 10+ years overall information technology experience with at least five years or more supervisory experience in managing people, projects and budgets desirable
Relevant Skills and Knowledge:
  • Experienced in implementing Web 2.0 technologies and concepts
  • Experience in developing or leading development of capabilities to provide a superior experience on all computing platforms including PC’s, Macs, tablets and smartphones
  • Microsoft SharePoint, Active Directory
  • Adobe or Apple Creative Suites for web applications
  • Microsoft Windows XP and 7
  • Apple Macintosh OS X 10.8 and iOS 6
  • Google Android 4 (ice cream sandwich)
Core Competencies:
  • Solution-centered mindset—creative, flexible, persistent, passionate and skilled in thinking about the customer and customer experience over the web; sees opportunities to be different – in a good way…
  • Kaleidoscopic thinking—able to visualize problems from multiple angles and able to make connections and patterns from seemingly unconnected things to drive breakthrough thinking and visioning for themselves, their team and the customer; Visualizes what can be, not just what is, and is able to convey that vision
  • Full-Spectrum engagement—able to balance and manage competing priorities; persuade, inspire, and garner support across the organization. Knows when and with whom to gain support; infectious energy and positive outlook; matches approach to audience while still driving to results
  • Master-mind collaboration—brings people together to get results and to make something greater than any one person can make alone; uncovers and leverages contributions of others to drive results
  • Super value creation—able to develop growth platforms that build brand and transform market position; views results with neutrality, rather than an agenda enabling driving to deeper, bigger insights that can be turned into new actions

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The American Nurses Association (ANA) is the only full-service professional organization representing the interests of the nation's 3.1...