Department: Patient Access
Schedule: Full-time; 80 hours per pay period; Monday - Friday; 4:00 p.m. - 12:30 a.m. with coverage required for weekend and holidays.
Individually executes assigned patient access “core” role (“core role” includes patient access coordinator, scheduler, insurance auth specialist, or financial counselor roles) and also directs / monitors the patient access operations for assigned shift / group of employees on a daily basis as directed by manager. Individually executes all responsibilities outlined in “Core” Patient Access role, including: Monitors and directs the timely, effective execution of patient access operations on a daily basis for shift / individuals as assigned by Patient Access manager or director. Promotes effective working relations and works effectively as part of a team. Supports training program for new employees by coaching assigned new employees on patient access SOPs (standard operating procedures), work flows, systems / supporting technologies and tools, and performance standards Provides summary of assigned group’s / shift’s operating results at end of shift to manager / director in accordance with department leadership’s established operating metrics Identifies operational issues / challenges, raises them to department manager / director, and works with manager / director to resolve. Assists manager with staff evaluations by providing input on individuals the Lead has monitored / directed as part of the Lead’s shift monitoring / directing activities. Supports execution of performance improvement initiatives within the department or with other hospital departments. Individually meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, and productivity). Is “on call” as required.
High Diploma or equivalent required. Minimum 2-3 years experience in a hospital/clinic/physician office or related field. Proven expertise with patient access tools, systems, and technologies. Excellent customer service/communications skills. Proven expertise in collection processes and securing solutions for uninsured patients (excludes scheduling “core” roles). Proven knowledge Medical Terminology
Exhibited ability to work as part of a team. Previous Health Care and/or Insurance experience required. Exhibits team-building skills.
**Internal Applicants may apply 1/28/13 - 2/3/13
Steward Health Care - 2 years ago