Lead Patient Access
Carney Hospital - DORCHESTER, MA

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Department: Patient Access

Schedule: Full-time; 80 hours per pay period; Monday - Friday; 4:00 p.m. - 12:30 a.m. with coverage required for weekend and holidays.

Position Summary:
Individually executes assigned patient access “core” role (“core role” includes patient access coordinator, scheduler, insurance auth specialist, or financial counselor roles) and also directs / monitors the patient access operations for assigned shift / group of employees on a daily basis as directed by manager. Individually executes all responsibilities outlined in “Core” Patient Access role, including: Monitors and directs the timely, effective execution of patient access operations on a daily basis for shift / individuals as assigned by Patient Access manager or director. Promotes effective working relations and works effectively as part of a team. Supports training program for new employees by coaching assigned new employees on patient access SOPs (standard operating procedures), work flows, systems / supporting technologies and tools, and performance standards Provides summary of assigned group’s / shift’s operating results at end of shift to manager / director in accordance with department leadership’s established operating metrics Identifies operational issues / challenges, raises them to department manager / director, and works with manager / director to resolve. Assists manager with staff evaluations by providing input on individuals the Lead has monitored / directed as part of the Lead’s shift monitoring / directing activities. Supports execution of performance improvement initiatives within the department or with other hospital departments. Individually meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, and productivity). Is “on call” as required.

High Diploma or equivalent required. Minimum 2-3 years experience in a hospital/clinic/physician office or related field. Proven expertise with patient access tools, systems, and technologies. Excellent customer service/communications skills. Proven expertise in collection processes and securing solutions for uninsured patients (excludes scheduling “core” roles). Proven knowledge Medical Terminology

Exhibited ability to work as part of a team. Previous Health Care and/or Insurance experience required. Exhibits team-building skills.

**Internal Applicants may apply 1/28/13 - 2/3/13

About this company
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World class medical care, from our family to yours. Welcome to Carney Hospital, a member of Steward Health Care, which is the largest...