This position is a member of the operations team and is responsible for the day-to-day activities at the site relative to customer service, shipping, receiving, training and inventory management.
Ensure a smooth and effective site production process including the loading and shipping of material, receiving and unloading of material, superior product maintenance and implementation of site merchandising.
Train all personnel in customer service, safety, product knowledge, and horticulture and operational Best Practices.
Ability to provide input on operational variable costs for planning and budgeting.
Control inventory accuracies through disciplined, consistent cycle counts.
Contribute as a key member of the site management team on issues of improved customer service and cost control.
Evaluate customer satisfaction and manage a process of continuous improvement in site customer service.
Support all efforts of sales and operational activities.
Ensure the proper availability to technical support for customer inquiries and service.
Skills & Qualifications:
3-5 years minimum of hands on experience in the wholesale nursery supply industry
In depth knowledge of horticulture products and industry information; High customer orientation
Excellent organizational ability, a high degree of initiative
Solid oral and written communication skills and a team orientation
Must be Bilingual (English/Spanish)
Ability to perform heavy manual tasks under varying weather conditions;
Ability to work in adverse weather conditions; both heat and cold
Must be physically able to lift up to 75 pounds without assistance (occasionally, regularly, routinely, throughout the course of the work day)
Must demonstrate a thorough understanding of the body mechanics associated with safe lifting techniques and knowledge of principles of strain & sprain prevention
Perform functions of position standing approximately 95% of day
Perform other duties as necessary
BS Degree in Horticulture or related field desirable; proficiency with Microsoft Office applications
GreenIndustry-Jobs.com - 20 months ago
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