Customer Service Supervisor (Horticulture/Landscaping)
Shemin Nurseries, Inc. - Greenwich, CT

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This position is a member of the operations team and is responsible for the day-to-day activities at the site relative to customer service, shipping, receiving, training and inventory management.

Essential Duties:

• Ensure a smooth and effective site production process including the loading and shipping of material, receiving and unloading of material, superior product maintenance and implementation of site merchandising.
• Train all personnel in customer service, safety, product knowledge, and horticulture and operational Best Practices.
• Ability to provide input on operational variable costs for planning and budgeting.
• Control inventory accuracies through disciplined, consistent cycle counts.
• Contribute as a key member of the site management team on issues of improved customer service and cost control.
• Evaluate customer satisfaction and manage a process of continuous improvement in site customer service.
• Support all efforts of sales and operational activities.
• Ensure the proper availability to technical support for customer inquiries and service.

Skills & Qualifications:

• 3-5 years minimum of hands on experience in the wholesale nursery supply industry
• In depth knowledge of horticulture products and industry information; High customer orientation
• Excellent organizational ability, a high degree of initiative
• Solid oral and written communication skills and a team orientation
• Must be Bilingual (English/Spanish)
• Ability to perform heavy manual tasks under varying weather conditions;
• Ability to work in adverse weather conditions; both heat and cold
• Must be physically able to lift up to 75 pounds without assistance (occasionally, regularly, routinely, throughout the course of the work day)
• Must demonstrate a thorough understanding of the body mechanics associated with safe lifting techniques and knowledge of principles of strain & sprain prevention
• Perform functions of position standing approximately 95% of day
• Perform other duties as necessary
• BS Degree in Horticulture or related field desirable; proficiency with Microsoft Office applications

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