Solutions Delivery Manager / IT Program Manager
HMSA - Honolulu, HI

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Manages diverse processes within IT across multiple HMSA functional areas or business organizations. Integrates IS processes with the business.

Accountable for development and implementation of the Resource Unit's strategies, policies, and solutions.

Responsible for managing and overseeing all operations relating to functional areas, as well as coordination and prioritization of support for assigned application and/or systems. Overall responsibilities range from departmental level management activities to being accountable for the day to day coordination and assignment of work personally or through subordinate supervisors or team leads to ensure the delivery of designated service levels for:
* Resources assigned to the resource unit.
* IS projects managed by the resource unit.
* Maintenance to applications and/or systems owned by the resource unit.

Works on highly complex programs consisting of multiple projects that may include the management of IT staff in project management roles.

Duties and Responsibilities:
Responsible for unit strategy planning, direction and support to achieve the Resource Unit's objectives aligned with business strategy. Responsible for the overall health of all applications and systems assigned. Responsible for the assignment of appropriate resources to projects. Responsibilities include, but may not be limited to, the following:
  • Facilitates, coordinates and directs all aspects of the Unit's resource development and performance on IS projects or application/system support including the following:
    • Allocation of appropriate resources to projects, applications and systems.
    • Project execution functions.
    • Analysis, Design, Coding/Build, Unit/String Testing
    • Foundational training program for business and application/system development competencies.
    • Development of application/system and business subject matter experts (SMEs).
    • Evaluation and implementation of software and system development tools and techniques.
    • Implementation of alternate sources of development resources (local, national, off-shore)
    • Assist in maintaining relationship with universities and colleges
    • Hires and develops IT Professionals

  • For applications/systems assigned, leads and/or coordinates business and technical planning with clients, business analysts, architects, and team members. Directs the problem resolution activities including communication throughout the organization for all severity 1 and 2 application/system problems. Communicates with the business owner, IS management, and customers on a regular basis as to the status of the application systems and any ISS requests.
    In conjunction with the Governance unit, oversees development, compliance and continuous improvement of key processes assigned to the Resource Unit.
  • Directs financial and staffing resources for assigned areas of responsibility including assignment of projects and work, performance management, career development, compensation, training and development and hiring decisions.
  • Mentors and coaches team members.
  • Directs utilization and performance and provision of Level II and III support of systems supported by the Resource Unit include: Problem Report resolution, identification of trends, application of continuous improvement and root cause analysis techniques.
  • Manages major vendor relationships. Makes acquisition recommendations regarding assigned area of responsibility.
  • Complies with quality policies and processes. May perform quality and adherence audits. Ensures enterprise-wide compliance with enterprise architecture standards, processes and policies for assigned areas.
  • Directs the development and implementation of the Resource Unit's Unit Plan that includes vision, mission and goals, strategic objectives and projects. Ensures organization plan is aligned with overall Unit Plan.
  • Prepares and monitors budget for area of responsibility. Reviews budget versus actual expenditures. Takes appropriate action to remain in budget.
  • May carry out special projects as assigned that brings benefit to the organization
  • Makes recommendations for buy vs. build decisions based on dollar amount and other established processes and criteria. Negotiates highly complex contracts and establishes strategic relationships with key IT vendors.

    Minimum Qualifications:
  • Bachelor's degree in related technical/business areas or equivalent work experience.
  • Eight years of relevant technical and business experience.
  • Prior team building and mentoring experience in a multi-cultural environment.
  • Demonstrated understanding and ability to manage software development and system implementation life cycle activities and processes.
  • One year of supervisory experience or equivalent.
  • Two years of project management experience in the Information Technology (IT) field.

  • Hawaii Medical Service Association - 14 months ago - save job - block
    About this company
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    Hawaii Medical Service Association (HMSA) is Hawaii's largest health insurance company. The not-for-profit company serves more than...