Mental Health Technician
Moses Cone Health System - Greensboro, NC

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Education: High School diploma required. BA in Psychology or Sociology preferred.
Certification: Listed as a Nursing Aide I with the North Carolina Division of Facilities Services within six (6) months of employment preferred. Completes and passes hospital skill and screening tests.
Experience: Two years of college or one year relevant experience preferred;
Relevant experience/medical terminology/computer literacy preferred.

External Job Description:
Provides patient care to psychiatric patients as directed by a Registered Nurse and according to the plan established by the treatment team. Participates in department and team treatment programs via educational groups and 1:1 interactions. This position serves pediatric and age categories.

1. Provides patient care as delegated by the Registered Nurse.
A. Collaborates with Registered Nurse to plan and initiate appropriate interventions consistent with policies and procedures.
B. Collects and communicates psychosocial data about health status of patient/family in a systematic and continuous manner. Includes patient and family in this process.
C. Observes and reports symptoms, behaviors, and changes in patient’s condition in a timely manner.
D. Initiates one-to-one interactions with patients according to the milieu program.
E. Maintains patient rights in accordance with North Carolina’s Patients Bill of Rights.
2. Participates in department treatment program
A. Serves as an adult role model for all patients and peers.
B. Assists with milieu management of department.
C. Facilitates patient educational groups.
D. Demonstrates competencies of the preceptor/resource role.
E. Formulates recommendations to improve individual performance.
F. Completes self-evaluation yearly.
G. Facilitates constructive feedback regarding own performance.
H. Actively participates in department/hospital committee/task force.
I. Participates in on-going revision and development of department policies, procedures, guidelines, and program groups to maintain/improve quality.
3. Demonstrates behaviors that incorporate the MCHS values
A. Work practices exhibit ethics and integrity.
1. Keeps promises and commitments and takes responsibility for the results of his/her decisions.
2. Recognizes the contributions of others and gives credit where credit is due.
3. Always seeks to follow policies and procedures.
B. Provides outstanding care and services.
1. Goes beyond the call of duty to achieve desired results.
2. Takes ownership of problems and asks for help when needed.
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3. Anticipates the needs of visitors, patients and peers and assists them in a helpful, positive way.
C. Demonstrates individual initiative and creativity.
1. Takes on assignments that provide an opportunity to learn.
2. Encourages, develops and accepts new and innovative ways of doing things.
D. Shows respect and compassion for all individuals.
1. Greets patients, visitors and staff in a friendly manner.
2. Demonstrates concern for the rights, privacy and confidentiality of others.
3. Seeks to solve problems for the customer and offers assistance and encouragement to others.
4. Follows through by helping peers complete work assignments.
E. Manages resources efficiently and works with team members to reduce costs and improve quality.
4. Demonstrates personal accountability
A. Completes assigned tasks in a timely manner and keeps appropriate persons informed of problems.
B. Completes work in manner to enhance patient satisfaction.
C. Demonstrates basic and advanced department competencies.
D. Attends required meetings as determined by Department Director.
E. Demonstrates appropriate use of universal precautions and personal protective equipment.
F. Demonstrates adherence to established dress code.

G. Completes mandatory requirements:
H. Maintains current license or listing.
I. Performs other duties and responsibilities as assigned.
5. Collaborates with co-workers to accomplish department/program objectives.
6. Performs clerical and receptionist activities.
A. Maintains, prepares and transcribes the medical record.
B. Maintains efficient flow of clerical work on the unit.
C. Assist in maintaining unit inventory of supplies, equipment and instruments.
7. Demonstrates effective verbal and written communication skills which promotes a positive
intra- and interdepartmental atmosphere.
A. Reports to oncoming shift NS or MHT
B. Reports patient status, patient/family concerns or unsafe conditions, as occur.
C. Responds to call lights/intercom/telephones.
D. Directs questions and problems to appropriate person, recognizing the need to seek assistance when necessary.
E. Provides assistance/support to patients and significant others

  • Therapeutic communications skills.
  • Working knowledge of facilitating groups and therapeutic milieu.
  • Stand and/or walk for extended periods of time.
  • Bend and/or stoop frequently.
  • Lift thirty pounds or more four or more times per hour.
  • Sufficiently mobile to push stretchers, wheelchairs, carts, and equipment.
  • Communicate via telephone and other automation vehicles.
  • Visualize computer screens, medical records forms, and equipment screens.
  • NTI competencies appropriate to age groups.
  • Lift and position patient of all weights and heights.
  • Hearing blood pressures, IV alarms, call bells, monitor alarms, etc.
  • Ability to evaluate and appropriately respond to verbal and nonverbal communication from patients in diverse states of development, i.e., adults and geriatrics.
  • Physical job demands may be subject to possible modifications to reasonably accommodate individuals with disabilities.
  • Work with multiple interruptions/noise
  • Basic computer experience (preferred)
  • Legible penmanship
  • Physical job demands may be subject to possible modification to reasonably accommodate individuals with disabilities.
  • Manual dexterity sufficient for typing
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About this company
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Cone Health (formerly Moses Cone Health System) serves patients in central North Carolina through five acute and specialty care hospitals...