Effectively and tactfully collect delinquent accounts through telephone and correspondence collection efforts.
If an account is not collectable by calling the primary phone numbers, the collector specialist must review credit files, review credit bureau reports, review cross-reference guides, survey internet locator tools, contact the loan officer, and/or field chase the account in order to attempt to collect the debt.
All accounts must be worked thoroughly within specific time parameters determined by Collection Manager.
Tactfully negotiate satisfactory payment arrangements with past due customers. This includes making decisions with respect to payment extensions or branch referral.
Review unresolved accounts with management and make preparations to bring these accounts to conclusion. Make recommendations on potential repossession or foreclosure actions.
Informs management when out-of-norm situations arise.
Maintain accurate documentation of collection activity.
Provide efficient and courteous service to internal and external customers with no justified complaints.
Research misapplied payments and review credit histories for our customers.
Perform routine account maintenance as needed.
Complete reports and other tasks as requested by management.
Have a thorough knowledge of laws and statutes governing all aspects of collections.
High School Diploma or equivalent
Collections experience strongly preferred
First Citizens - 2 years ago
With roots dating back to 1913, First Citizens serves customers in South Carolina and Georgia through an extensive network of branches and...