Responsible for working directly with a specific customer or group of customers in providing dedicated support of their initiatives within the Crane Worldwide network. This individual will report directly to the District Director in the location that they are based.
ESSENTIAL JOB FUNCTIONS
•Manage assigned accounts including all communication to and from customer on a daily basis and be available to the customer for escalation
•Work as intermediary for communication between customer and their operations teams and Crane Worldwide network
•Work with operations team to provide tracking information as requested by the customer
•Escalate all issues with a shipment immediately to the customer to insure prompt resolution
•Manage all customer requests and follow up to insure that the customer needs are met
•Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
•Transmit all pre-alerts to the customer for all shipments
•Send all required reports to customer on a daily, monthly or quarterly basis as deemed
•Responsible for managing the customer generated reports and assuring accuracy
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Talking, hearing and using hands to operate computer equipment
•Vision abilities required by this job include close vision and the ability to adjust focus
OTHER SKILLS AND ABILITIES
•Excellent written and verbal communication skills
•Demonstrates effective negotiation and closing techniques
•Excellent organization and problem solving skills
•Works well in a team environment
EDUCATION AND DIRECT WORK EXPERIENCE
•High school diploma or GED/Bachelor’s degree preferred
•Minimum 3 to 5 years’ experience or combination experience and education
We are proud to be an EEO/AA employer M/F/D/V. We perform pre-employment substance abuse testing and maintain a drug free workplace.
Crane Worldwide - 19 months ago