American Casino & Entertainment Properties - Las Vegas, NV

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Summary: Assists guests with incoming phone calls, transfers and inquiries regarding all of our properties’ facilities and services.

Essential Functions:
  • Answers and handles all incoming calls to central reservations from outside or within the properties
  • Maximizes department revenue by selling company products to all current and potential guests
  • Inputs required information into the appropriate computer system (LMS, RSViP or CMS) and completes all necessary paperwork accurately and in a timely manner
  • Notifies supervisors of all irregularities, customer problems or related area of difficulty
  • Authorized to and knowledgeable at administering complimentaries to guests based on established casino criteria
  • Performs other administrative duties as required by central reservations management
  • High school diploma or equivalent preferred
  • Minimum of six months of experience in a customer service position, preferably with the hospitality industry
  • Ability to apply commonsense to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Must be available to work all schedules
Required Work Cards

  • None
Physical Requirements

  • Ability to operate office machines such as, but not limited to, computer, fax, telephone equipment, copier and calculator
  • Ability to type 40 words per minute
  • Vision, speech and literacy (critical)

About this company
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