PFS Customer Services Rep
MultiCare Health System - Tacoma, WA

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The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org

Position Summary
The PFS Customer Service Representative is responsible for researching and resolving difficult and/or complex billing issues or discrepancies, assuring that customer services provided is at the highest level. This is an advanced level billing customer service position, working under limited supervision. Work situations are varied and require a service-oriented individual with strong interpersonal, customer service and phone skills, analysis and problem solving skills, computer skills, good judgment, organization, and attention to detail. Decision-making is required within the scope of the position responsibility. Major decisions require the review and approval of the Customer Service Supervisor. Internal contacts are primarily within work group and other departments throughout the organization. External contacts include patients, families, insurance companies, third party carriers, and outside vendors.

Minimum Requirements
Three years health care billing or health care customer service experience required
OR
18 months MHS Billing w/ significantly more progressive responsibilities and formidably demonstrated customer service skills

Education/Licenses/Certifications
AA degree preferred

Additional Information

MultiCare is an equal opportunity employer that celebrates diversity at all levels of our organization. EOE/AA/M/F/D/V

MultiCare Health System - 15 months ago - save job - block
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