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The PFS Customer Service Representative is responsible for researching and resolving difficult and/or complex billing issues or discrepancies, assuring that customer services provided is at the highest level. This is an advanced level billing customer service position, working under limited supervision. Work situations are varied and require a service-oriented individual with strong interpersonal, customer service and phone skills, analysis and problem solving skills, computer skills, good judgment, organization, and attention to detail. Decision-making is required within the scope of the position responsibility. Major decisions require the review and approval of the Customer Service Supervisor. Internal contacts are primarily within work group and other departments throughout the organization. External contacts include patients, families, insurance companies, third party carriers, and outside vendors.
Three years health care billing or health care customer service experience required
18 months MHS Billing w/ significantly more progressive responsibilities and formidably demonstrated customer service skills
AA degree preferred
MultiCare is an equal opportunity employer that celebrates diversity at all levels of our organization. EOE/AA/M/F/D/V
MultiCare Health System - 15 months ago