Subscriber Assistance Rep
South Bend Tribune - South Bend, IN

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Support and facilitate circulation customer needs and complaints. Work as a liaison between carriers, district managers and the circulation department. General office duties are assigned as needed.

Essential Functions: • Communicate with customers, carriers and district managers in a daily deadline environment • Maintain accurate records of customer complaints/requests and provides information to delivery team • Directly contribute to the resolution of customer complaints • Responsible for answering multi-line phones and taking messages • Greet walk-in customers and assist • Enter vendor data for accounting purposes and to maintain database • Follow-up on customer service issues to ensure successful outcomes • Perform general office duties as assigned • Obtain new subscriptions and help maintain circulation data base • Perform other job related duties as assigned • Dispatch carriers to subscribers in the case of missing newspapers • Print labels

Requirements:
Experience: • 1-3 years of customer service experience

Essential Knowledge, Skills, and Abilities: • Ability to work with customers in person and on the phone • Ability to work under daily deadlines • Must be proficient with using a computer and various software programs, able to learn new software • Computer knowledge for data base operation and general office applications • Ability to handle multi-line phone system and take accurate messages • Ability to talk on the phone and keyboard at the same time • Ability to multi-task, with strong organization skills • Ability to work independently and manage time wisely • Ability to handle cash and balance a cash drawer • Excellent communications skills verbal and written • Ability to work with people and deliver memorable customer service • Ability to work in a team environment and communicate knowledge and shared goals

Education: • High School diploma or GED • Some college preferred

Working Conditions: • Duties are performed in an office environment • Willingness to work weekends and holidays • Constant talking and hearing • Frequent sitting, walking, standing, repetitive motions

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