This position is responsible for building and maintaining effective relationships with our various customers through effectively and efficiently responding to inquiry calls and capturing notice of loss information. Provides customer service to customers over the phone at a level that is consistent with Travelers Claim Customer Service quality and productivity goals. Assist in basic customer service procedures and routing information in a prompt and courteous manner.
PRIMARY DUTIES AND RESPONSIBILITIES:
Professionally answer telephone calls, respond to routine questions, and reroute calls when appropriate.
Apply effective listening skills through recognition of customer's need and adjust style accordingly.
Effectively capture claim loss information from accounts/customers via fax in a prompt and efficient manner.
Accurately input loss information into a claim multi-line system via a personal computer.
Consistently provide top-tier, high-level customer service to our accounts/customers.
Maintain and update reference material needed to provide quality service.
Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them.
Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues.
Share any telephone or system concerns with Team Leader and/or Unit Manager to promptly overcome any potential problems.
Solid communication/telephone skills
Keyboard/personal computer skills (35 WPM)
Data entry with focus and skills.
Personal time management and organizational skills to meet productivity objectives.
Target Hours: 4-Weekdays (weekday start time 11AM, ending at 8PM CST)
Weekend Hours: Saturday : 8A-5P CST
Other Hours: Work some holidays/including overtime during catastrophic weather events
Target Start Date: March 2013
Location: Houston, TX
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Travelers Co - 23 months ago