Account Manager - Springfield, OH
Catholic Health Initiatives - Springfield, OH

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Job Summary :
This position oversees the operations of the Clinical Engineering Department for the purpose of providing a quality, cost effective program that meets or exceeds the quality and financial expectations of the customer and CHI’s National Clinical Engineering Program. This position is responsible for providing the customer with an aggressive clinical engineering program that lowers their annual maintenance cost, increases equipment life cycles, and above all, provides the highest level of customer service. This position provides technology assessments, purchasing assistance, and equipment safety and life cycle management.

Essential Duties :
Oversees operations of Clinical Engineering Department by: conducting quarterly department head visits and meetings; ensuring that client reports are delivered in a timely manner; providing a working environment that meets all OSHA guidelines; and completing and maintaining all performance indicators at or above program targets.
Ensures financial performance of department by: conducting regular department head visits and meetings to review performance of Clinical Engineering program; maintaining PM/CM completion at or above contract obligation; being actively involved in capital asset planning, purchasing, etc., and other committees as assigned; distributing comment cards twice a year with appropriate results.
Ensures CHI financial performance by: attaining all expense budgets and cost containment targets; ensuring that expenditure authority and level are adhered to; and forwarding, in a timely manner, all appropriate PO’s, invoices and financial details to the appropriate sources.
Manages and oversees technical personnel recruitment, training and development. This includes holding all necessary staff meetings; training technical staff; providing written measurable objectives; coordinating vacation, sick days etc.; and performing midyear and annual performance evaluations.
Ensures smooth communications and reporting to and from each account. This includes conducting all necessary meetings with facility administration, and forwarding all positive and negative customer/vendor communications to Area Manager for review. Provides weekly reports to Area Manager.
Provides professional team and personal growth that meets the needs of the customer and employees.
Networks with peers to gain innovative ideas and sourcing of information.
Grows the program by gaining the confidence of clinical department heads and maintaining positive relationships.

Education :
Associates Degree in a related field required.
Bachelors Degree preferred.

Experience :
At least five years of experience as a senior/lead technician.
Must have financial management skills.
Must have working knowledge of all elements of CHI CE Cost Plus Program and CHI National CE Program.

Additional Responsibilities :
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
  • Adheres to and exhibits our core values:
Reverence : Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.

Integrity : Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.

Compassion : Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.

Excellence : Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.

  • Maintains confidentiality and protects sensitive data at all times
  • Adheres to organizational and department specific safety standards and guidelines
  • Works collaboratively and supports efforts of team members
  • Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community
Catholic Health Initiatives and its organizations are Equal Opportunity Employers. CBCHI

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For Catholic Health Initiatives (CHI), returning sick people to good health is more than a business -- it's a mission. Formed in 1996...