Customer Service Supervisor II (Salaried)
ResCare - Colorado Springs, CO

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Responsibilities:
  • The Support Services Manager is responsible for effective service delivery to clients and supervising, guiding, and directing Coordinators and Direct Support Professionals.
  • Manage information systems, supervise Coordinators, monitor the selection of appropriate staff, identify problem situations, schedule client services, and assist in problem solving to strive for optimum outcomes.

Requirements

Qualifications:
  • Supervisory and management skills required.
  • Excellent communication skills and problem solving skills. Must have a strong desire to assume the responsibilities of the job including understanding that problems/challenges are to be expected and are a normal part of the job on a daily basis.
  • Experience with working with disadvantaged populations and knowledge of DDD/ALTCS.
  • Bilingual a plus.
  • The Support Services Manager must never have been shown by credible evidence (for example, a court or jury, a department investigation, or other reliable evidence) to have abused, neglected, sexually assaulted, exploited, or deprived any person or to have subjected any person to serious injury as a result of intentional or grossly negligent misconduct as evidenced by an oral or written statement to this effect at the time of application.
  • Education: High School Diploma. College degree in related field preferred.

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About this company
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Through its residential, training, and support services, ResCare offers RESpect and CARE to people with physical and mental disabilities....