Field Operations Technician
Crown Castle USA - Albuquerque, NM

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Position Title : Field Operations Technician

Position Summary

Responsible for supporting interdepartmental objectives, to include preventative and remedial maintenance, lighting and monitoring and building and ground upkeep, and installation, optimization and integration of network hardware and interconnect facilities. Other responsibilities include maintaining and repairing all DAS and microwave equipment and transmitters; maintaining site and test equipment inventories; network integrity and quality; updating daily logs with site specific information; composing clear and concise reports for system documentation; and performing audits as required by local, District, Area, Corporate or Regulatory agencies. Shows a concern for the quality of data about CCIC’s assets and completes the collection and maintenance of data about the physical assets to ensure an accurate, up-to-date database of these assets.

Essential Job Functions

Ensure structural integrity and regulatory compliance for all assigned assets.

Perform periodic inspections in accordance with company policies, standards and procedures. Identify and ensure that major inspection discrepancies are reported to management, corrected in a timely manner and that the field data they collect is entered into Crown Castle’s systems.

Collect physical asset data in an efficient and cost-effective manner and follow standards related to getting this data into the database. Review data associated with assigned sites on a regular basis and report errors or discrepancies to management.

Work effectively cross-functionally to identify and resolve compliance issues. Respond quickly and effectively to resolve NOTAM, monitoring system and network performance issues in accordance with company established policies, standards and procedures.

Comply with and perform quality assurance programs as required.

Keep Tower Operations Manager well informed regarding operational and maintenance issues associated with their assigned sites. Maintain and communicate a site problem list within trouble ticketing system including the resolution plans for each.

Maintain documentation and maintenance records for each assigned facility (hard and soft copy).

Monitor and report material usage in order to maintain adequate truck supplies.

Provide immediate support service during emergency issues and incident response situations.


High School Degree required

Associates degree, two year technical degree or equivalent military/special electronics training experience strongly preferred

Experience/Minimum Requirements

Two (2) or more years of experience in one or more of the following fields: telecommunications, two way radio, paging, or microwave radio is required

Other Skills/Abilities

Knowledge of wireless/telecommunications technologies and platforms

Computer support and power experience and troubleshooting

Knowledge of radio transmitters, receivers, antennas, electronic theory, power and applications required

Personal computer skills

Attention to detail

Organizational Relationship

Reports to: Tower Operations Manager

Title(s) of direct reports (if applicable): N/A

Working Conditions: Works in field with exposure to RF emissions, construction materials, noise and wastes. Physical demands of lifting up to 60 pounds, stooping, and climbing ladders.

About this company
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The Foundation for a Wireless World. Founded in 1994, Crown Castle provides wireless carriers with the infrastructure they need to keep...