Girling Health Care's Home Health division is currently seeking a Intake Coordinator in Oklahoma City, OK!
SUMMARY
Responsible for overseeing patient referrals, facilitating initial coding and obtaining all necessary documentation to ensure patient qualification.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following; however other duties may be assigned:
Responsible for overseeing all patient client referrals.
Determines patient needs for skilled services according to eligibility requirement of state and federal guidelines.
Obtain necessary documentation for procedure of referrals, including making every effort to obtain the practitioner’s orders within timeframe guidelines and securing verification and authorization of benefits as appropriate.
Completes the initial coding.
Follows up on pending admissions per agency timeframe.
Maximizes intake productivity through proficient use of appropriate software applications
Maintains all intake logs and tracking to report volume
Interacts with families and residents in a customer friendly way
Participates in the investigation and resolution of customer complaints (internal & external)
Completes all other duties as assigned in a timely, compliant manner
Required Skills
QUALIFICATIONS:
Competency Statement(s)
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Decision Making - Ability to make critical decisions while following company procedures.
Autonomy - Ability to work independently with minimal supervision.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Judgment - The ability to formulate a sound decision using the available information.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Team Builder - Ability to convince a group of people to work toward a goal.
Creative - Ability to think in such a way as to produce a new concept or idea.
Required Experience
EDUCATION AND EXPERIENCE, SKILLS, CERTIFICATES, LICENSES, AND/OR REGISTRATIONS:
Education: LPN License
Experience and Skills: Good communication skills essential. Supervisory and/or Primary Home Care/CBA experience preferred. Proficient in MS Excel
