Collection Support Specialist
Sallie Mae - Newark, DE

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Pioneer Credit Recovery, Inc.® (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County, New York. Pioneer also has offices located in Florida, Delaware and New Jersey.

Pioneer maintains partnerships with federal and state clients, guarantee agencies, credit card providers as well as colleges and universities. Pioneer provides its clients with quality results, experience, leadership, and technology, including state-of-the art infrastructure, telecommunications, and collections systems, ensuring the best the industry has to offer.

Pioneer Credit Recovery, Inc. is a wholly owned subsidiary of SLM Corporation®, commonly known as Sallie Mae, and a member of Sallie Mae's Collection Services. Sallie Mae is the nation's No.1 paying-for-college company and is publicly traded on the NASDAQ (NASDAQ: SLM).

The Collection Support Specialist position is required to maintain compliance and completion of all daily job duties with accuracy and within the guidelines of company policies and procedures. In addition, the position is responsible for accurately generating, processing and remitting payments to the State in a timely and efficient manner.

Process taxpayer payments.

a. Retrieve the mail daily from the post office.

b. Open and sort the payments and correspondence.

c. Photocopy and disburse payment information to the caseworkers.

d. Identify and return misrouted payments and correspondence.

e. Prepare payments and documents for remittance to client.

Prepare, track, and submit reports.

a. Record and track all daily and monthly reports to include the daily revenue report.

b. Record and track each payment by tax type.

c. Prepare and maintain accurate goal reports for case workers and teams.

d. Track monthly turnover and report results to the client on a daily basis.

Review, organize and file all case files kept on site for the client.

a. Maintain processes to ensure each case file is current, complete and accounted for.

b. Forward cases to the client at the requested destinations within the required timeframes.

Communicate with management to resolve outstanding matters.

a. Partner with Collection Supervisors in researching and resolving questions on accounts.

b. Verify with Sr. management that appropriate approvals are obtained for specific accounts when required.

c. Assist in the development of written standard operation procedures.

d. Obtain and communicate to management "client approvals" for designated accounts.

High School Diploma or equivlalent

6 months experience in a Clerical/Administrative environment or equivalent.

Must have calculator, math and keyboarding skills.

Good organizational skills along with quality written and verbal communication skills.

Attention to detail, accuracy, and aptitude for retrieving, analyzing, entering, and verifying information using a combination of systems including Microsoft Word, Excel, Power Point and manual worksheets.

Ability to create wide range pivot tables.

Must be able to quickly learn and expeditiously apply Governmental contract rules and Company rules, policies and procedures related to Collection Support.

Ability to effectively and efficiently prioritize assignments.

Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.

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Sallie Mae, founded 28 years ago, provides funds for educational loans, primarily federally guaranteed student loans originated under the...