At Old Navy We Make Value Cool.
From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. We said fashion didn't have to be just for rich people. It could be for everyone. We opened our first store in 1994 and we've been on a tear ever since. We were the fastest retailer to reach $1 billion in sales within four years and today we're one of the largest apparel brands in North America, operating more than 1000 stores across the US, Canada and Puerto Rico. Over 350 million (that's not a typo) customers cross our doors and spend over $5 billion dollars with us each year.
The Logistics Associate drives results and enhances the customer experience by supporting the Old Navy Service Vision and responding to customer needs. The Logistics Associate maintains a neat, clean, organized and safe working and shopping environment to add to the customer experience. The Logistics Associate executes activities in the logistics work centers including, Product Placement, Presentation and Pricing, and Facilities. The Logistics Associate completes all activities in a manner that supports the customer experience. The Logistics Associate efficiently executes all company defined best practices. The Logistics Associate may be assigned to work in the Product Placement, Presentation and Pricing, or Facilities Work Centers.
Maintains work area and sales floor standards to minimize customer distractions and promote a safe working and shopping environment.
Supports Old Navy customer service standard by responding to customer needs
Adheres to all company policies and procedures.
Actively participates in the shipment and receiving process, including scanning boxes, sorting and movement of merchandise, flexing and placement of merchandise to the sales floor.
Consistently executes the visual presentation and brand standards to place product appropriately on the sales floor, making all necessary flexing of product fixture moves and adjustments.
Replenishes the sales floor ensuring all sizes and colors are represented for the customer.
Maintains organization and maintenance of upstock / backstock merchandise to easily locate for the customer.
Executes the sales floor replenishment from upstock / backstock ensuring all customer sizes are represented.
Processes all damaged and defective merchandise according to company guidelines.
Completes the timely and accurate execution of company pricing, markdowns, promotional and marketing direction to company presentation standards and company/state pricing regulations to support a seamless customer experience.
Meets all company productivity and presentation standards.
Maintains and organizes all signing and marketing elements.
Communicates to Logistics Manager any signage or supply needs.
Cleans and maintains front of store (including parking areas, sidewalks, windows and vestibule) to company standards.
Monitor safety of sidewalks and entrances at all times, including weather related risks such as rain, snow and ice.
Communicates parking lot issues requiring landlord attention to Logistics Manager.
Maintains lighting in all areas of store.
Cleans, and maintains cash wrap, selling floor, restrooms and fitting room ensuring safety for associates and customers.
Sweeps, mops and cleans floors throughout store ensuring all areas are clear of slip, trip and fall hazards.
Ensures completion of cleaning checklists to and report issues or barriers of completion to Logistics Manager.
Reports all equipment, maintenance and risk management issues to the Logistics Manager.
Empties and cleans all trashcans. Ensures compliance to company policies regarding trash removal.
Cleans and maintains employee workspace, tables, shelves, microwave and refrigerator.
Maintains cleanliness and organization of supplies and supply areas, including storage, backroom and maintenance closets.
Monitors supply levels and orders needed supplies while considering expense management.
Demonstrated time management and organizational skills.
Proven written and verbal communication skills.
Demonstrated passion for extraordinary customer service.
Attention to detail.
Ability to prioritize tasks.
Retail experience preferred.
Ability to effectively communicate with customers and store personnel.
Ability to lift and carry up to 50 pounds.
Ability to maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
Ability to work with/around cleaning materials.
Ability to work a flexible schedule.
Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
Providing our customers with an optimal shopping experience is our #1 priority. We work as a team, and team members are expected to perform a variety of cross-functional tasks as assigned by the leader on duty or as needed to ensure overall customer satisfaction. This job description intends to describe the general nature and level of work people assigned to this job perform. It is not intended to include all duties and responsibilities. The order in which duties are listed is not significant.
Store Sales, Stock and Visual
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