Receptionist (Campus Health and Disability Services)
Oklahoma City University - Oklahoma City, OK

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Position Summary: The Campus Health and Disability Services Receptionist greets patients, answers phone, makes appointments, and provides clerical support to the clinic staff. The receptionist reports to the Director of Campus Health and Disability Services and works with a team of medical professionals. Learn more about OCU’s Campus Health and Disability Services team here .

Education/Experience: High school diploma or equivalent required. One year of demonstrated experience in an office setting or medical environment required, or a suitable combination of education and experience.

Essential Functions:
Serves as primary and initial contact for patients:
Welcomes and greets patients and visitors to the clinic in person or on the telephone.

Assists patients with general inquiries; refers inquiries to correct staff when appropriate.

Assist patients with insurance questions and/or procedures.

Assists patients with check-in procedures.

Assists patients with check-out procedures; takes cash and credit card payments.

Provides clerical support for Campus Health and Disability Services:

Answers multi-line phone and routes calls to clinic staff; retrieves messages from voice mail box.

Performs on campus deliveries such as picking up and dropping off mail, etc.

Maintains patient immunization records.

Maintains neatness and cleanliness of waiting area.

Participates in and assists with planning of annual Wellness Fair.

Participates and assists with planning of health education events.

Scans records into EMR

Assists with preparation of disability accommodation documents.

Assists clinic staff with lab orders:
Assists with preparation of requisitions for lab orders.

Enters lab results into the Electronic Medical Records.

Prepares lab for pick up.

Other duties as assigned

Knowledge/Skills/Abilities:
Ability to alphabetize and file patient charts with a high degree of accuracy.

Ability to obtain CPR certification through university provided training within six months of employment.

Ability to work independently with specific and detailed instruction.

Ability to remain calm in emergency situations

Ability to maintain a positive and patient demeanor

Ability to solve problems efficiently and effectively

Excellent time management skills; ability to multitask and prioritize

Knowledge of administrative and clerical procedures and systems such as word processing, filing and organizing, and other office procedures and terminology

Strong computer skills including Microsoft Word, Excel, and Outlook Email

Commitment to customer service

Ability to communicate very well in English, in both written and verbal forms

Ability to maintain strict confidentiality and adhere to all applicable laws and regulations regarding healthcare and higher education.

Physical Requirements:
1. Manual dexterity to efficiently operate a computer keyboard and other business machines.
2. Near vision sufficient to read written communications and computer display screens.
3. Adequate hearing to communicate effectively in person and by phone.
4. Must be able to lift and carry 40lbs

Working Conditions:
1. Work is primarily indoors but requires some outdoor traveling between buildings on campus.
2. Exposure to noise created by telephones, office machines, and waiting room television.
3. Potential for exposure to viral and bacterial illnesses.

OCU’s salary compensation structure can be found at: http://www2.okcu.edu/hr/forms/paygrade.pdf

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