Hospice Director /Administrator
BioScrip, Inc. is one of the nations leading specialty infusion and home healthcare companies! Our focus is clinical excellence and improving the quality of our patients lives. With over 3,300 employees able to service 46 states, BioScrip has externally-qualified Centers of Excellence built around specific clinical conditions and therapies. Ours is a fast-paced dynamic work environment with room for new ideas and opportunities for career advancement. We offer a wide array of welfare benefits as well as Tuition Reimbursement and a 401(k) plan.
Due to our exceptional growth and success, we are recruiting for a well-qualified Hospice Director to join our team in Jackson, MS!
Responsible for the Clinical, Operational and Financial performance of the branch location. The Branch Director is responsible for the oversight of the care and service provided by staff ensuring compliance with agency policies and procedures and all federal, state and local regulations.
I. ESSENTIAL FUNCTIONS
- Responsible for and oversees the delivery of care to all patients served by the branch.
- Analyzes and organizes clinical and administrative functions for branch. Supervises monitors and directs office operations to ensure compliance with Deaconess Hospices policies and procedures, as well as all Federal, State and ACHC standards.
- Assumes responsibility for management of branch staff, including collaboration with hiring, performance counseling and evaluations, training and terminations
- Assist in the preparation of the annual budget and assures branch adherence to budget.
- Responsible for the oversight of documentation to include start-of care and recertifications, change in orders, visits notes , coordination of services and any patient documentation required to ensure appropriateness of care delivery as required by law.
- Monitors cost associated with care and service and all office expenses to ensure adherence with budget.
- Acts as the agency chief representative with all referral sources; physicians and the community on an as needed basis in conjunction with agency sales staff. Promotes positive public and community awareness of branch office through maintaining close contact with local referral sources.
- Promotes performance improvement processes within the branch office to ensure ongoing process improvement with documentation requirements and standards of care adherence.
- Utilizes and aggregates clinical and operational data for analysis of branch performance and promotes improvement whenever necessary.
- Ensures Client Rights and Confidentiality standards are adhered to.
- Assures that the daily operations of the branch office are completed in a manner that is timely, accurate and ensures payment for services rendered.
- Maintains open lines of communication with Regional Manager regarding status of office, orally and/or in writing.
- Maintains a current understanding of Conditions of Participation, state and federal laws, as well as accreditation standards related to Hospice and possesses a strong understanding of the payment method as it relates to services and care provided by the branch office.
MISCELLANEOUS FUNCTIONS :
- Maintain confidentiality of records, conditions, and other information relating to patients, employees, and the company
- Work independently, requiring minimal supervision in performance of duties
- Demonstrate an awareness of limitations by asking for guidance when needed
- Maintain an effective working relationship with all disciplines and promote cooperation among all company team members
- Follow and support company philosophy, policies and procedures
- Recognize pertinent and/or potential problems and communicate same to appropriate personnel
- Demonstrate appropriate behavior when dealing with conflict
- Channel information appropriately
- Meet company standards and deadlines
- Maintain acceptable level of attendance (4-6 absences a year, exclusive Family Medical Leave Act)
- Willing and available to work as requested
- Exercise good judgment in performance of duties
- Participate in on-going community awareness effort
- Maintain an acceptable level of productivity
- Operate motor vehicle as needed for business related activities
- Demonstrate commitment to Corporate Compliance Program, knowledge of consequences of non-compliance, and obligation to report possible non-compliance.
- Effectively integrate corporate compliance into planning and daily operations
- Ensure orientation of new employees in regard to safety.
- Ensure that safety inspections are completed according to policy.
- Evaluate loss run reports for opportunities to improve and prevent.
- Evaluate possibilities for early (transitional) return to work.
- Be proactive in eliminating unsafe conditions in the offices and homes.
- Provide on-going education to all staff (patient care and office staff) in regard to safety and leading loss drivers (formal and informal education).
- Assure that thorough incident investigation occurs at the time the incident is reported.
- Evaluate for safety issues during the supervised visits and address deficits discovered.
- Assure that employees are properly educated re lift equipment and that they are properly utilizing the equipment or the assistance of another person as indicated.
- Accurate - Ability to perform work accurately and thoroughly.
- Adaptability - Ability to adapt to change in the workplace.
- Autonomy - Ability to work independently with minimal supervision.
- Business Acumen - Ability to grasp and understand business concepts and issues.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers needs while following company procedures.
- Decision Making - Ability to make critical decisions while following company procedures.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Empathetic - Ability to appreciate and be sensitive to the feelings of others.
- Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Loyal - The trait of feeling a duty to the employer.
- Management Skills - Ability to organize and direct oneself and effectively supervise others.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
- Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
- Persuasive - Ability to influence others to change position or to adopt a specific point of view.
- Presentation Skills - Ability to effectively present information publicly.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Project Management - Ability to organize and direct a project to completion.
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Reliability - The trait of being dependable and trustworthy.
- Responsible - Ability to be held accountable or answerable for ones conduct.
- Team Building - Ability to convince a group of people to work toward a goal.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Graduate of school of nursing, Bachelor of Science in Nursing preferred
Prefer a minimum of three years of nursing experience in the hospice setting within the last 5 years. Prefer a minimum of two years management experience
SKILLS & ABILITIES
Certificates & Licenses
Current licensure or permit by the state Board of Nursing, driver's license, automobile liability insurance, CPR certification, current physical examination, TB test or declination, Hep B or declination
Current CHPN (Certified Hospice and Palliative Care Nurse) Certification or agreement to obtain CHPN within one year of employment
Ability to manage all aspects of terminal care with expertise in pain and symptom management and hospice nursing.
Demonstrate ability to supervise and direct professional, administrative and ancillary personnel. Demonstrate ability to communicate effectively with the community. Demonstrate excellent observation, verbal and written communication skills. In-depth knowledge of hospice philosophy of care and application, nursing practice, theory and principles, corporate business management. In-depth knowledge of the Medicaid/Medicare Hospice Benefit and Conditions of Participation for hospice programs. Extensive knowledge and application of leadership, management skills and principles.
No adverse environmental conditions - office environment in a controlled atmosphere building.