Job Title: Collections - Customer Retention Associates - Full Time
Job ID: 14457
Location: Lenexa,KS, US
Full/Part Time: Part-Time
Line of Business: Alliance Data
Our Customer Retention Associates (Autodial Collector Associates) are self-motivated, reliable negotiation experts who care for our customers as well as our company. They contact customers through an automated dialing system and are responsible for securing payment on accounts that are typically between one and three months past due.
As a critical and essential part of their job, associates must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on delinquent accounts.
These individuals are responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. They are required to meet established goals to ensure success in helping our customers resolve their delinquency including call quality and productivity measures. Associates are eligible to earn incentive based on excellent job performance.
In addition, our associates must maintain adherence to the law and outstanding attendance at all times.
- Ability to work in a fast paced environment where changes to procedures are common
- Excellent verbal communication and negotiation skills
- Ability to communicate in a respectful and assertive manner
- Ability to multi-task and prioritize while speaking with customers
- Proven decision making ability
- Stable work history
- Basic reading and math skills
- Good organizational skills
- Proficient in MS Windows/Outlook; ability to type 25 words per minute
- Ability to input and interpret data
- Call center and/or sales experience preferred
This is position is a Full Time, entry level position with 35-40 hours per week, available every Sunday 7 AM - 2PM, Tuesday, Wednesday & Thursday 7 AM - 12 PM or4PM - 9PM, Friday, 7 AM - 12PM or 2 PM - 7PM.
(Training will be 40 hours per week for two weeks)
Alliance Data pays an additional $1 per hour shift differential for hours worked after 5PM Monday - Friday and any hours worked on the weekend. (Minimum of 30 minutes during these times must be worked to be eligible for the shift differential.)
Compensation and Benefits
- ****This is a call center position. It is imperative that you be comfortable sitting for most of a 5-7 hour shift.
- Our Customer Retention Associates have the potential for growth opportunities into a 40 hour per week position working later stage collections accounts.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
How To Apply
To apply please visit our website at www.alliancedata.com/careers.html to fill out an online application.
About Our Team
As part of the Alliance Data team, you'll be working in a fast-paced servicing environment as the eyes and ears for our clients. You will be an extension of their brand and will be key in providing a positive experience for their customers. We provide a team environment with your own work space where you'll be performing a variety of call center customer service or collection tasks. Taking inbound calls from customers and stores to respond to their questions and concerns will be an important part of your role. Additionally, you'll be making outbound calls to customers to gather account information or resolve their past due situation. When you work hard we take notice and offer rewards based on performance. With Alliance Data you will have the opportunity to grow and perform.
Alliance Data® and its combined businesses (including Epsilon® and LoyaltyOne®) is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions, driving business growth and profitability for some of today’s most recognizable brands, such as HSN, J. Crew, The Buckle, and Eddie Bauer, among others. Alliance Data helps its clients create and increase customer loyalty through marketing-driven solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data is a stable, rapidly growing company that employs nearly 9,000 associates at more than 50 locations worldwide. To learn more about us, visit www.AllianceData.com, or follow us on Twitter at www.twitter.com/AllianceDataor on Facebook at www.facebook.com/AllianceData.
Alliance Data - 2 years ago