Celine Concession Store Manager (Greenwich, CT)
Celine USA - Greenwich, CT

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The Store Manager is responsible for overall management of the store, staff, merchandise and customer service. The Store Manager will also be responsible for achieving sales objectives, building highly motivated teams and developing associates to the next level.

Customer Service:
· Assist sales associates with various customer service issues:
· Maintain the highest degree of customer service every day
· Utilize Retail Pro and its inventory management functions.
· Provide monthly qualitative and quantitative business reports as stipulated by the NY management team.
· Create staff work schedules and ensure appropriate store coverage.
· Maintain positive relationship with members of corporate office, regional office, mail office, repair facility and other stores via administering follow-up and paperwork in an accurate and timely fashion.
· Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
· Manage Stock Associate to maintain stock levels and merchandise assortment. Once financial goals are agreed upon with the general manager, each store manager must maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to insure that the staff is proficient as well.
· Cycle/Physical inventory requirements must be met as stipulated by NY management.
· Continuously motivate sales staff
· Maintain merchandising standards as set forth by corporate visual department in partnership with the Visual Merchandiser.
Human Resources:
· Supervise store personnel and enforce company policies
· Payroll, ensure timely submission of timesheets utilizing Kronos, verification of employee hours, etc…
· Identify individual and team training needs. Create and implement regular training sessions. Weekly training sessions must be held by the manager and must be followed up with a written report to the Retail Director.