Restaurant Supervisor
Davidson Hotel Company - Gatlinburg, TN

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Read, write and speak English fluently. Minimum 2 years supervisory experience. Prefer experience in hosting, waiting, and cashiering. Food/Beverage Service Worker Permit.

Ability to communicate effectively with the public and other employees. Meet minimum age requirement of jurisdiction. Working knowledge of computer terminal and cash register operation. No employee will pose a direct threat to the health/safety of self or others.

EOE/AA Delivery hospitality, creating value... every customer, every time is our guarantee not only to our external guests, but to our team members. At Davidson, we know that is the people who operate our hotels that make the difference between average and exceptional performance. Our goal is to recruit, hire, train, support and retain the best hotel team members in the industry.

We seek motivated team members who have a passion for service, know how to have fun and desire to provide legendary service. We offer competitive salaries and benefits, including medical, and 401k retirement plan. When you join Davidson Hotel Company, you become family. Join us today!

If you are serious about future growth and are ready to take your hospitality career to the next level with a fantastic hotel company, then come join the Davidson Hotel family at the Park Vista A Doubletree Hotel! We are a 308-room beautiful, full service hotel with 25,000 square feet of meeting space and the best views in Gatlinburg! Restaurant Supervisor responsibilities: Maintain customer satisfaction and personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints.

Fill in for staff when necessary to ensure customer satisfaction. Ensure your staff, including all new hires, are trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations.

Ensure that consistency of service and standards are met. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Resolve employee grievances fairly and timely.

Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers' compensation claims. Train staff to increase level of customer sales, service and safety skills on an ongoing basis.

Ensure employees are appropriately certified for their job as required by federal, state or local regulations. Know the general operations of department and how all hotel departments work together to achieve business objectives and to meet customer expectations. Know the commonly occurring challenges of the F&B business and how to overcome them. Know restaurant standards and hold employees accountable for consistently meeting these standards.

Maintain favorable health department scores. Manage a preventive maintenance program for all equipment. Control food-borne illnesses. Meet safety and sanitation standards such as Emergency Plan, CPR/Heimlich training for all employees, proper storage of foods, storing chemicals away from food. - 4 years ago - save job
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