The candidate must be 100% bilingual (English and Spanish). Provide excellent customer service to our consumers. This position will assist our consumer's via phone, mail and walk in (in person). Candidate should have 1-3 years of previous banking or financial industry experience and or 1 year associates degree.
Knowledge of the FCRA and U.S. credit industry a plus.. Candidate should have successful previous inbound call center. Candidate should have 1-3 years of experience with MS software ( Excel, Word, Power Point) is suggested and be computer and internet proficient. Good problem solving and decision making skills required. Being a team player in a fast paced office environment will ensure their success. This position has monthly quality and production objectives.
Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute
Able to read and understand the Credit file
Assist business customers as appropriate.
Recommend changes or additions to existing consumer service policies, practices, or procedures
Problem resolution and special projects as needed
Excellent customer service and interpersonal skills as well as excellent verbal and written communication skills
Strong analytical skills
Proficient in ACIS, ACRO, and Equifax's disclosure, indicating and ACD functions
Detailed oriented and able to effectively handle multiple tasks at one time
Ability to work with minimum supervision
Able to set priorities
Ability to work as a part of a small team.
Willing to take initiative and make decisions
Maintains a high level of quality and production monthly
Equifax empowers businesses and consumers with information they can trust. A global leader in information solutions, we leverage one of the largest sources of consumer and commercial data, along with advanced analytics and proprietary technology, to create customized insights that enrich both the performance of businesses and the lives of consumers. With a strong heritage of innovation and leadership, Equifax continuously delivers new innovative solutions with the highest integrity and reliability. Businesses - large and small - rely on us for consumer and business credit intelligence, portfolio management, fraud detection, decisioning technology, marketing tools, and much more. We empower individual consumers to understand their personal credit information, protect their identity, and maximize their financial well-being. Headquartered in Atlanta, Georgia, Equifax Inc. operates in the U.S. and 16 other countries throughout North America, Latin America and Europe. Equifax is a member of Standard; Poor;s (S;P) 500; Index. Our common stock is traded on the New York Stock Exchange under the symbol EFX. The foundation of Equifax is our talented, dedicated employees. Our mission is to deliver world- class information solutions to businesses and consumers. We accomplish our goals by drawing upon the experience, energy and teamwork of our employees in a growing, dynamic, and fun place to work. As a global company Equifax offers a competitive benefits package specific to each geographic location. We provide our employees and their families with programs that will enhance their well-being and security. Equifax is an equal opportunity employer and we positively value diversity within our organization. Equifax is an equal opportunity employer and a drug-free work place. For more information about our company, please visit: href='http://www. equifax.com' >www.equifax.com
Years of Experience
United States-Puerto Rico-Rio Piedras
Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses of all sizes and consumers...