This position contains technical aspects,
but requires high-level customer service
skills, excellent interpersonal and
communication skills, and a high degree of
independent decision-making. This
position also plays a key role in the charge
capture and revenue cycle process. Greets
and welcomes all customers utilizing the
EHC customer service model. Participates
as a key contributor to the Press Ganey
patient satisfaction initiatives within the
department.¿Reviews all appointments
prior to patient¿s arrival for
appropriateness and completeness and
resolve any issues. ¿Sorts and distributes
reports daily. Arrives patient appointments
in IDX and presents appropriate paperwork
to patient.Verifies the accuracy of patient
demographics and insurance information,
updating IDX when applicable. Reviews
insurance eligibility and primary care
provider information via online insurance
verification system and/or contact
insurance carrier to obtain eligibility and
benefits and takes appropriate action.
Collects all payments according to
guidelines and enters into IDX. Identifies
and processes case specific special billing
requirements; i.e., dental or company
billing. Notifies clinical staff of patient
arrival status per section guidelines.
Checks out patients ensuring all TEC
financial and service requirements have
been fulfilled.Enters outpatient and
inpatient charges into IDX. Schedules all
walk-in or add-on appointments and
prepares necessary paperwork. Registers
any new patients not pre-registered
including those requiring specialized
registration such as transplants, student
health and occupational medicine.Verifies
and processes referrals, authorizations and
links to appointment. Balances and closes
all charge and payment batches by the end
of each day. Schedules ancillary services.
Complies with all clinic and section policies
and procedures. Reviews schedules
periodically throughout the day to ensure
all appointment status¿ are correct in IDX.
Completes productivity reports; i.e., patient
count, copay and collection reports.
Facilitates resolution of patient concerns.
Assists with patient flow by tracking and
monitoring patient wait times. Answers and
directs incoming calls according to section
guidelines. Arranges transportation for
ambulatory patients. Attends training
classes and meetings as scheduled.
Prepares all source documents for imaging.
Performs other related duties as assigned
or requested by any member of leadership.
Prepares encounter forms for inpatient and
nursing home billing.
Minimum Qualifications: High school
diploma. Successful completion of all
Central Casting training requirements,
including certification and annual
recertification. Successful completion of
EHC medical terminology course or EHC
medical terminology course initiated within
90 days, and successfully completed within
6 months from date of hire. At least 12
months experience in a Healthcare or
customer service industry. Minimum Hourly $ 11.41 Minimum Annual $ 23732.8 Midpoint Hourly $ 14.67 Midpoint Annual $ 30513.6
Emory Healthcare - 3 years ago