Application Support Analyst
Sallie Mae - Arcade, NY

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Sallie Mae (NASDAQ: SLM) is the nation's No. 1 financial services company specializing in education. Celebrating 40 years of making a difference, Sallie Mae continues to turn education dreams into reality for American families, today serving 25 million customers. With products and services that include 529 college savings plans, Upromise rewards, scholarship search and planning tools, education loans, insurance, and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. Learn more at Commonly known as Sallie Mae, SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

This operational support role within the Collections division consists of various levels of complexity and scope. The Collections Operations Support Analyst I is accountable for implementing, executing, and supporting the principles and processes that comprise collections operations support. As a mid-level position, it is expected that tasks assigned to this position would be in the mid-range of complexity and scope. This position requires some supervision and guidance by management in order to deliver upon the essential job functions of the position.

Key Responsibilities: *
  • Configuration of one or more Consumer Of The Shelf (COTS) collection system (example: CRS, FACS) *
  • Inventory manipulations *
  • New business disbursement *
  • Compliance to IT, security, and business processes *
  • Set up and maintenance of collection logins/units/auto assign maintenance *
  • Development of Screens, web interfaces, etc. *
  • Management of Client configuration requirements *
  • Letter set up
Positions available in Cincinnati Ohio, Arcade NY, Horseheads NY, and Perry NY

Salary Range: $40-55k

Preferred experiences *
  • Financial/Banking experience *
  • 1-3 yrs Application Support and Development *
  • Good Communication Skills *
  • Experience with COTS *
  • Some College experience *
  • SDLC

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Sallie Mae, founded 28 years ago, provides funds for educational loans, primarily federally guaranteed student loans originated under the...