Center Manager - Milwaukee, Wisconsin
U.S. HealthWorks Medical Group - Milwaukee, WI

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Provide daily supervision of all aspects of center activity. Manage specific administrative functions related to the operations of the center as assigned. Serve as a liaison with clients. Provide leadership to staff to ensure smooth day-to-day operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Direct, supervise and coordinate the functions and activities of centers including systems, budget, materials management, human resources, data processing and maintenance.
  • Participate in the development of corporate goals, objectives and policies.
  • Promote the provision of cost-effective, high-quality health care services for patients.
  • Ensure high degree of patient and client satisfaction with the centers.
  • Develop initiative, motivation and positive morale within the center staff.
  • Maintain compliance with government and third party payer requirements.
  • Maintain standards of quality care.
  • Develop operational plans to assure medical and logistical viability and to fulfill the centers’ goals and objectives in a coordinated, effective and efficient manner.
  • Develop budgets, including forecasts of revenue, workload, requirements for personnel, space, equipment and support services to assure financial viability and to fulfill the centers’ goals and objectives in a coordinated, effective and efficient manner. Report and interpret monthly and annual data to assure budget compliance.
  • Implement marketing plans which include assisting with the development of the corporate strategy, promotion of the centers and their professionals, and product/service assessment. Responsible for public relations and referral relationships.
  • Analyze market conditions, identify and interpret trends or deviations from standards and respond by initiating policy or procedure changes.
  • Negotiate client discounts.
  • Resolve conflicts which occur in an organization while protecting the professional and legal rights of everyone involved.
  • Resolve problems related to staffing, utilization of facilities, equipment and supplies.
  • Analyze systems and procedures and initiate changes to improve work flow and efficiency. Maintain and compile statistics when necessary or upon the request of the senior management.
    • Recommend center facility improvements including construction, renovation and purchase of equipment.
  • Maintain the buildings, grounds, facilities and equipment in a manner consistent with the highest standards of safety, sanitation, efficiency and appearance.
  • Interpret center and corporate policies, objectives and operational procedures to center associates.
  • Select and train/orient center personnel.
  • Work with center staff to develop/implement performance goals and objectives. Determine merit increases, promotions. and disciplinary actions.
  • Interact with other Center Administrators and senior management to ensure coordinated efforts in the development of professional relations and contractual arrangements with third party payers, clients and government agencies.
  • Consult with medical staff to ensure compliance with standards and regulations.
  • Represent centers at public and professional meetings and conferences as required. Participate in center communication and public relations programs.
  • Maintain professional affiliations and enhance professional development to keep pace with the trends in health care administration.
  • Maintain strictest confidentiality.
  • Perform related work as required.
KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of fiscal management and human resource management techniques.
  • Skill in establishing and maintaining effective working relationships with staff, patients, the public, insurance carriers, vendors and external agencies.
  • Ability to effectively supervise and evaluate the performance of associates.
  • Provide orientation and training of new personnel.
  • Knowledge of organization policies and procedures.
  • Knowledge of company administration practices.
  • Knowledge of computer applications.
  • Knowledge of medical terminology.
  • Basic knowledge of wage and labor regulations.
  • Skill in gathering and analyzing information.
  • Skill in verbal and written communication.
  • Ability to communicate clearly.
  • Ability to work under pressure and handle stress.
  • Ability to effectively manage client/patient complaints and defuse angry situations.
  • Analytical, creative and evaluative skills.
  • Excellent people skills. Ability to motivate and work effectively with others.
  • Ability to prioritize and appropriately distribute daily workload and assigned projects to ensure operational effectiveness.
    • Self-motivation, initiative and desire to increase abilities in management within the health care industry.
  • Skill in researching, preparing, and presenting comprehensive reports.
  • Ability to take initiative and to exercise independent judgment; decision-making and problem-solving expertise.
  • Effective and concise documentation skills.
  • Excellent telephone manners and etiquette.
  • Knowledge of grammar, spelling and punctuation.
EDUCATION
High school diploma, degree or certification in business management. Prior work experience may apply to degree or certification substitution.

EXPERIENCE
Medical terminology and previous experience within a clinic-setting. Previous management experience in a clinic-setting preferred.

LICENSE/CERTIFICATION
Basic Cardiac Support License (BCLS)

U.S. HealthWorks Medical Group - 2 years ago - save job
About this company
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Based in Valencia, California, U.S. HealthWorks Medical Group was founded in 1995. With over 200 locations in 19 states, and more than 2,700...