I/T Application Support Analyst Sr.
Cargill - Wichita, KS

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WIC02414

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Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values.

Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and

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Description

Cargill Shared Services has an opportunity available for a

Sr. IT Application Support/Development Analyst

, located in

Wichita, KS

. This is 3rd Level application support position for our iSeries

,

applications. The selected candidate will be part of a team that is responsible for day-to-day support of a wide variety of custom written and purchased applications. Duties include responding to and resolving incidents within their service level agreements (SLA). The Third level support team is responsible for the training and collaborating with 2nd level teams. Additional duties include participating in the afterhours “on call” rotation, application maintenance, participating in audits and miscellaneous duties as assigned.

Principal Accountabilities:
40%

  • Provide level 3 application support / incident management of issues for a wide variety of applications. Which includes: participating in a 24x7 on call rotation, working with the help desk to act as a problem solution resource, creating troubleshooting and resolution documents for helpdesk and other 2nd level analysts to follow.
30%

  • Problem management of underlying root causes of incidents. Provide leadership to help reduce the on-going support costs. Collaborate with other developers to program/configure, test, and deploy fixes in upcoming releases.
10% -

Organizational process improvement, collaborate with other support teams to develop and improve processes, provide complex enterprise-wide solutions, take actions on items important to business continuation.

10%

  • Establish relationships with business partners and develop a good understanding of the business areas and goals. Understand both business and technology. Communicating problem status with key business partners.
10%

  • Work with the development teams to keep updated of new development efforts that will be supported. Make recommendations regarding support transition guidelines.
Qualifications

Required:
Bachelors degree & a minimum of 10 years application development and support, OR high school diploma/GED & a minimum of 15 years application development and support.

5+ years of working with applications written in RPG III.

Self-starter, analytical thinker that consistently resolves ongoing issues or defects.

Dedicated team player with solid communication (verbal & written).

Innovative with proven ability to identify, analyze and solve problems to increase customer satisfaction.

Ability to provide excellent system reliability, performance, high availability, trouble shooting and problem resolution.

Demonstrated ability to make independent decisions regarding on the spot operational and application corrections, workloads, and operations within standardized practices and procedures.

Ability to work non-standard hours in support on-call rotation

Preferred:
Bachelor’s degree in MIS / Computer Science, or Business / Finance with a Computer Science Minor.

5+ years of working with applications written in Synon 2E.

5+ years of working with Query/400 or SQL/400

Cargill is an EEO/AA employer.

Job

Information Technology

Primary Location

US-KS-Wichita

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Cargill - 19 months ago - save job - block
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Cargill is a unique place you can grow your career, your experience and your abilities. Every day, we grow our reputation as a leading...