Field Services Technician - Omaha, NE
CSC - Omaha, NE

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Job Title : Field Services Technician - Omaha, NE
Requisition ID : 13001BT

Job Category : Technical Support Services
Primary Location : USA-NE: NEBRASKA-OMAHA

Schedule : Full-time
Remote Work Authorized : No
Relocation Assistance : Not Available
Travel : No
Clearance Level : None

Job Posting : Feb 26, 2013, 2:51:48 PM

Description
Essential Job Functions
  • Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
  • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
  • Assists in instructing customers in the operation and maintenance of systems/equipment.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analyses and prepares reports on system problem trends and issues.
  • Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
  • Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
  • Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
  • Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
  • Assists in the design of basic technical programs for projects or enhancements to existing programs.
Qualifications

Basic Qualifications
  • High school diploma or G.E.D.
  • Five or more years of field support experience
  • Experience working with the company's hardware, software and equipment products
  • Experience working with customer technology and support requirements
  • Experience working with process and/or system design concepts
  • Experience working with appropriate programming languages, operating systems and software
  • Experience working with engineering principles and practices

Other Qualifications
  • 5+ years desktop support
  • Basic PC troubleshooting for hardware and software
  • Position is on-site in Omaha, NE
  • Interpersonal skills to work with customers and other unit personnel
  • Analytical and problem solving skills
  • Communication skills
  • Time management and organizational skills
  • Ability to resolve non-complex hardware and equipment problems
  • Willingness to travel

CSC is an Equal Opportunity Employer M/F/D/V

CSC - 21 months ago - save job - copy to clipboard
About this company
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For over 50 years, CSC has been a leader in the global IT industry.  Early on, we were instrumental in the rise of the U.S. space...