Guest Services/Front Desk
USA-Puerto Rico-Dorado-Ritz-Carlton, Dorado Beach
At more than 75 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. Meet the Ritz-Carlton™. It could be the start of something life-changing.
Ensure that guest’s rooms are in compliance with guest’s needs and expectations. Explain feature of the rooms to guests. Deliver Food & Beverage, amenities and other items to guest rooms and other areas of the hotel. Pick up and deliver laundry. Offer and conduct shoe shine, packing and unpacking services for arriving, in house and departing guests. Look up for arrivals, preferences, and special days of the arriving and existing guests and work closely with other departments to create unique and memorable experience. Ensure the silverware, glassware, linen and trays are in perfect condition in each guest room.
The summary in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Dorado Beach is a Ritz-Carlton Reserve property. Luxury experience with a heightened level of customer service focus is preferred.
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Oct 4, 2012, 8:12:29 PM
Marriott - 23 months ago
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