Let's be clear: We're not a telemarketing company. Or staffing agency. Or anything other than the country's leading provider of business-to-business sales and account management solutions. We're West - one of the industry's best kept secrets. We hire professionals to sell for, manage the accounts of, or care for the customers of major Fortune 500 brands. That means professional jobs, in a professional environment with professional opportunities. And we want the best people out there to join our team. People with the drive to go farther, the willingness to learn more and the persistence to reach their goals. It's hard work with high expectations but even higher job satisfaction.
Sound like a career for you? It gets even better. West provides an exciting work environment and offers a variety of benefits designed to help provide personal and financial security for you and your family. We’ll help you take care of what's most important by taking care of you.
Responsible for processing various incoming and outgoing phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and all state and federal laws and regulations; as required, perform calls to health care facilities, businesses and consumers while maintaining a basic working clinical understanding of the clients products and or services that are currently being represented. Other functions may include: developing assigned staff to achieve individual, company, and client goals; work with supervisor to establish daily objectives and prioritize workload, ensuring deadlines are met and staffing levels are appropriate; support the quality performance of assigned staff by providing accurate responses to questions with a sense of urgency during call processing; lead and participate in processing various incoming and outgoing focused initiatives; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided.
MAJOR JOB ACCOUNTABILITIES
Clinical Resource - Maintain up-to-date applicable clinical knowledge necessary to answer the majority of clinically based comments and or questions either directed from assigned team members or customers
Team Development - Maintain client product knowledge and develop assigned staff to achieve individual, company and client goals
Staff Assistance - Provide assistance to assigned co-workers ensuring adherence to departmental policies and procedures
Floor Assistance - Support the quality performance of assigned staff by providing accurate responses to questions with a sense of urgency during call processing
Sales Functions - Lead and participate in processing various incoming and outgoing sales focused phone calls requiring clinical knowledge for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Applicants for this job will be expected to meet the following minimum qualifications.
High school education or GED required
Appropriate Health Care certification or license required, based on product line and market sector
Associate or Bachelor degree from an accredited college or university with major course work in field related to client or project required. Equivalent work experience in a similar position may be substituted for educational requirements-Registered Nurse required
Minimum 1 year customer service, sales or related Health Care experience required
Candidates need to meet the experience requirements for specific project or client
Work Scheduled hours of 12:30pm-9pm M-F
Basic knowledge of MS Word and Excel required
Must successfully complete and achieve an acceptable level on job-related testing
At West, we understand that a diverse workforce is integral to success. This is why West is dedicated to continuing to expand diversity in the work place with its Virtual Diversity Career Fair.
** February 21st, 10:00 am to 4:00 pm CST **
Register online now to take part in this amazing online event!
Take the first step to becoming part of the West team. Apply online at WestEmployment.com. All applicants must apply online to be considered.
Applications will be accepted through 02/26/2013.
West. Making the best even better.
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West Corporation - 18 months ago
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