Responds to requests for quotes. Responds to post production customer supply inquiries and coordinates delivery problem resolution. Assists in the collection and processing of supplier and/or customer data regarding products or services to include repair capabilities and capacity.
This position is in the SCM (Supply Chain Management) Order Management Team. Candidate will perform order entry, order management, and closeout activities of spare part deliveries. Candidate must be able to conduct root cause corrective action analysis. Must demonstrate ability to analyze and investigate complex issues. Job requires candidate to monitor and track spares deliveries through the use of SDF (Supplier Data Follow up), NWP (Networked Procurement Inquiry), MS2 (Mechanized Spare Management System) systems and system health metrics. Candidate will coordinate cross-functionally to resolve outstanding or forecasted issues. Candidate must have excellent written and verbal communication and have experience using Microsoft Office.
[ + ] Communication
Makes an effort to clarify purpose and importance; stresses major points; follows a logical sequence. Tries to keep the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. With guidance from others frames messages in line with audience experience, background, and expectations; tries to use terms, examples, and analogies that are meaningful to the audience. Occasionally seeks input from audience; checks understanding; tries to present message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Interprets messages from others and responds appropriately; at times requires guidance from others on how to respond.
[ + ] Contributing To Team Success
Occasionally makes procedural or process suggestions to work group members for achieving team goals or performing routine team functions; tries to provide necessary resources or helps to remove obstacles to help the team accomplish its goals; listens to and involves others in team decisions and actions; values and uses individual differences and talents; shares important or relevant information with the team; adheres to the team's expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.
[ + ] Customer Focus
Understands customers and their needs and considers such factors in the completion of day-to-day job tasks and responsibilities; supports more experienced employees as required to develop and sustain productive customer relationships; uses available information to understand customer related circumstances, problems, and needs; considers how day-to-day actions will affect customers; responds quickly to help more experienced employees meet customer needs and resolve problems.
[ + ] Quality Orientation
Follows established procedures for completing work tasks within own work group. Watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects. Usually initiates action to correct routine quality problems.
[ + ] Work Standards
Strives to achieve a high level of quality, productivity of service based on criteria established by direct supervisor. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments. Accepts responsibility for outcomes of one's work; admits mistakes and refocuses efforts when appropriate.
[ + ] Customer/Supplier Knowledge
Basic knowledge of customer's/supplier's organization, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, constraints, etc.
[ + ] Prod Sup and Eng Relationships
Basic knowledge of product support and other related disciplines.
Basic Qualifications For Consideration
Do you have Supply Chain Management and/or order management experience?
Do you have experience with Microsoft Office?
Do you have experience using root cause analysis methods to develop and implement corrective actions?
Do you have experience developing presentations for peer and/or management information/discussion?
Boeing - 23 months ago
The Boeing Company (Boeing) is involved in the design, development, manufacture, sale and support of commercial jetliners, military...