Loss Control Officer
Starwood Hotels and Resorts Worldwide Inc - Hilton Head Island, SC

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Company

At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles:

Consistency: All candidates for a particular position go through the same process.
Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers.
Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.
The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law

Location

The Westin Hilton Head Island Resort & Spa is a 416 room, beachfront property featuring seven F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space.
Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package to include medical, dental, vision & 401k.

Department

The ideal candidate will work in the Loss Prevention Department and support the hotel with safety issues and compliance. They will be responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

Job Description

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.

Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Knowledge of hotel policy and fire-safety procedures.
  • Ability to operate hand held two-way radio and knowledge of ten codes.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency.
  • Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education preferred.

Experience
Minimum of one year security related background required.
Hospitality/Guest Service Experience preferred.

Licenses or Certificates
Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Loss Control Officer
Company

At Starwood, we are committed to sourcing, attracting and selecting the best talent to meet our business needs. Our Recruitment Philosophy is governed by 3 guiding principles:

Consistency: All candidates for a particular position go through the same process.
Diversity: At Starwood, we value the different perspectives and innovative ideas that come from having a diverse associate base. We, therefore, leverage a variety of sources in our efforts to identify the very best talent and ensure the diversity of the candidates that are presented to hiring managers.
Candidate as guest: Giving our guests great experiences and achieving exceptional results begins with having great talent. At Starwood, we believe this all starts with giving our candidates meaningful and memorable experiences during each step of the recruitment process.
The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law

Location

The Westin Hilton Head Island Resort & Spa is a 416 room, beachfront property featuring seven F&B outlets, 3 pools, a whirlpool, and 28,000 sq ft of meeting space.
Our team is committed to giving outstanding customer service in a professional, friendly and high energy environment. We offer an excellent benefit package to include medical, dental, vision & 401k.

Department

The ideal candidate will work in the Loss Prevention Department and support the hotel with safety issues and compliance. They will be responsible for the safeguarding of hotel property, assets, guests, visitors and employees.

Job Description

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist sick and injured guests and employees, ensuring documentation and disposition of reports.

Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.

Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

  • Assist supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
Requirements

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Must be able to read and write to facilitate the communication process.
  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Knowledge of hotel policy and fire-safety procedures.
  • Ability to operate hand held two-way radio and knowledge of ten codes.
Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to lift up to 15 lbs. on a regular and continuing basis.
  • Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency.
  • Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
QUALIFICATION STANDARDS
Education
High school or equivalent education preferred.

Experience
Minimum of one year security related background required.
Hospitality/Guest Service Experience preferred.

Licenses or Certificates
Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training required.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Starwood Hotels - 6 months ago - save job - copy to clipboard - block
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About this company
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Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...