Job Title: Donor Resources Accounts Coordinator (DRACTC)
Will have an expert knowledge of TraXwell. Will be
responsible for documenting and managing all
donor/sponsor complaints to the point of complete
satisfaction. Will assist their assigned Donor Resources
Territory Representative (DRTRRE) in making sure all
figures are accurate on the calendars in TraXwell and
assuring that out calendar is always booked out 2
months. Establishes patronage and relationships with
blood donors and sponsors. Recruits, educates,
motivates, and assist with all goals and assignments
assigned to their DRTRRE. Regularly exercises discretion
and judgment in performance of duties.
Telephone calls will be routed here if groups call in
and the recruiter is out, and telerecruitment may be
requested as needed.
Donor Resources, as part of The Team with Donor
Services, recognizes that its primary mission is to help
blood donors fulfill their desire to become benefactors
of community service through blood donation while
providing exemplary customer service.
Donor Resources facilitates this mission by providing
information, incentives, and logistical support to the
donor group contacts.
The Donor Resources Accounts Coordinator is a Sales
Representative and Coordinator of active accounts of The
The Donor Resources Account Coordinator share goal and
blood drive processes with their DRTRRE.
Salary Grade: 7
Special Compensations: Shift differential per company
COPE Response Level/ Special Compensation
COPE Level: 3
Special Compensations: Non-exempt
Chain of Command
Supervision Received: Manager, Donor Recruitment
Supervision Exercised: None
Making sure that booked drives are planned correctly,
Must be well versed in every detail of TraXWell.
Will be responsible for referring all donor/sponsor
Will be responsible for making notations of Holidays,
Closings, or notices of special instruction on the
calendars only if assigned.
Will be responsible for auto-scheduling the centers’
hours on the Centers’ calendar if assigned. Will also
make changes as notified by either the Director of Donor
Resources or the Manager of Center Collections.
Will be back-up to the employee in Center Operations to
change the centers’ hours in LifeTec only if assigned.
Will be responsible for identifying new business
accounts and booking blood drives in all territories if
Will share the responsibilities of the assigned Donor
Resources Territory Representative regarding goal and
Booking Blood Drives
Will be responsible for booking blood drives for any
time period and from assigned Donor Resources Territory
Representative. This booking is in addition to any blood
drives booked by the Donor Resources Territory
Representative. Shares the responsibility of and helps
monitor the calendar and book blood drives as far ahead
Will be responsible for assisting in booking emergency
Will be responsible for the best utilization of the
staff, (ex. if a combination drive can be made with a
regular drive, then the Account Coordinator will do so).
Will process all facets of new accounts through paper
instruction to the Administrative Assistant.
Will work closely with the all departmental staff to
work out restrictions of the blood drives to the best
benefit both Donor Resources and Donor Services.
Display the highest quality of customer service to all
sponsors, patrons, donors, and co-workers.
Personify The Blood Connection Stewardship Creed.
Uphold the terms of the Donor Resources and Donor
Work with all members of the Donor Resources Team to
achieve a calendar fill rate of 100% booked for the
period covering the next 60 days; 75% the next three
months; 60% the next six months.
Active participation in the recruitment of all Special
Community Blood drive events.
Provide support of telerecruitment efforts when needed.
Provide support by recruiting on site when necessary.
All personnel are responsible for the overall
cleanliness of the building grounds and properties of
the Blood Connection.
High School diploma plus experience working with the
public or a proven sales record (some college
Valid SC driver’s license.
Customer service, marketing, clinical, and/or sales
Knowledge, Skills and Abilities:
Good knowledge of computers and excellent customer
Ability to communicate effectively, tactfully, and
courteously to patrons, donors, sponsors and co-workers.
Ability to sell The Blood Connection to all groups in
the community by carrying our message of community
service and the necessity of participation by all who
are able to do so.
Possess the attitude necessary for skillfully asking for
blood drives and handling rejection, when given by
groups, with professionalism and a positive attitude.
Possess the tenacity to follow up respectfully with
groups without offending.
Possess the aptitude for continued skill development.
Possess a satisfactory driving record.
Equipment and Working Conditions
Computer, printer, and typewriter.
No personal protective equipment required.
Exception: those who have trained to “strip and seal”
collected blood units are required to use the personal
protective equipment for that particular task.
Seat belt when driving.
XX Exposure Category 2: it is reasonably anticipated
that the performance of tasks or procedures that are
required for this job would not involve exposure to
blood, body fluids, or other potentially infectious
Office work and automobile travel in our service area or
proposed service area. Outside recruiting in all types
of weather. Occasional travel to conventions, seminars,
RFID access to Matrix.
Access code for long distance telephone access, some
computer sign-ons, and the purchase of fuel for company
Refer to the Training Requirements Form for a detailed
list of required topics/ procedures assigned to this job
Continuing education is offered for all blood center
employees. Because continuing education enhances an
employee’s ability to contribute at work and also
broadens the employee’s base of knowledge overall,
employee participation is strongly recommended. However,
participation is optional.
This job description is not intended to be
all-inclusive; an employee will also perform other
reasonably related job responsibilities as assigned by
immediate supervisor and other management as required.
40 hours per week including nights, weekends and
GED or high school diploma required.