COMPANY OVERVIEW: Advanced Payroll Systems, Inc (APS), headquartered in Louisville, KY, specializes in providing full service payroll, time & attendance, human resources and benefits administration services. APS maintains a premium service culture and stands on the cornerstones of integrity, passion and customer commitment. APS: Always Personalized Service.
JOB SUMMARY: Payroll – Time & Attendance – HR - Customer Service Representative - Supervisor
As an APS Customer Service Team Supervisor, responsibilities include leading and/or supervising Customer Service Team Members, maintaining an effective working relationship with all APS client base and APS team members, researching, analyzing and timely resolving all client issues, identifying opportunities for enhanced client experience and delivering increased value to client relationships. This position will also educate clients on APS products and services to ensure full utilization and understanding, provide support and guidance to clients for payroll, tax and compliance inquiries, establish and strengthen relationships of trust, respect, integrity and partnership with clients and APS team members, audit and ensure required internal compliance and accountability and perform in accordance with the APS Vision and Mission for providing premium customer service.
ORGANIZATIONAL STATUS: This position currently reports to the COO and will partner with all APS team members and specific APS clients. The ideal candidate will have experience and demonstrated knowledge in Payroll, Time and Attendance, Human Resources and Customer Service as well as proven ability to lead and supervise a team.
JOB REQUIREMENTS: Engage in positive participation within a team oriented customer service environment. Effectively manage daily client base requests and payroll processing. Effectively research and provide accurate and timely resolution for client inquiries Ensure compliance with necessary audits and internal compliance Effectively support, educate and develop client base and align with APS products and services Assume ownership and responsibility for client issues through effective problem resolution and process updates Maintain and strengthen client relationships through personal client interaction regarding client feedback, process efficiencies, software updates and regulatory payroll items Maintain a high level of knowledge of Payroll, time and attendance and HR services through internal training and personal development experiences Provide extended business day support to clients when appropriate and necessary Utilize effective customer service skills to successfully continue to develop client trust and partnership Actively engage in effective business and software best practice resolutions Actively engage in effective client retention practices Effectively analyze issues and provide problem resolution Demonstrate a positive attitude with internal and external clients
Bachelor’s Degree in Business, Accounting, Finance or equivalent work experience Demonstrated knowledge of Payroll, HR and Time and Attendance software systems Ability to multi-task and adapt within a fast paced environment Strong organizational, problem solving and analytical skills Strong communication skills Positive Attitude
Leadership or Supervisory experience.
Certified Payroll Professional (CPP) designation. Prior experience with a Customer Relationship Management (CRM) system.
Microsoft Office Products Microsoft Dynamics CRM 4.0 Enterprise Payroll, Time and Attendance and HRIS Software Platforms
Medical, Life and Dental Insurance, Paid Vacation and Holidays, Long Term Disability , 401k Plan, Profit Sharing Salary commensurate with experience
SCREENING REQUIREMENTS: Criminal Background Check, Credit Check